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   Current UPMC employees must apply in HR Direct

Referral Coordinator

  • Job ID: 260136015
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 8 a.m. to 4:30 p.m. 
  • Shift: Day Job
  • Facility: UPMC Pinnacle
  • Department: Plastic Reconstr Surg
  • Location: Technology Parkway, Mechanicsburg PA 17050
  • Union Position: No
  • Salary Range: $14.46 to $23.38 / hour

Description

Our team is growing and we have an opportunity available for Referral Coordinator at UPMC Plastic and Reconstructive Surgery in Mechanicsburg, PA. If you’re passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!

Purpose:

The Referral Coordinator answers requests from consumers, businesses, and medical professionals. Coordinates and/or facilitates referrals to the correct UPMC service providers or departments.

Responsibilities:
  • Maintain standards of excellence verbally and in written form with customers both internally and externally.
  • Provide support/coverage/job sharing for call off, request off and lunch breaks.
  • Ensure that information provided by callers/referral sources is accurate and complete.
  • Give necessary attention to accuracy and detail.
  • Coordinate referrals for HME/RT for our network and non-network providers.
  • Communicate potential areas of concern to the servicing provider and follow up as necessary.
  • Maintain logs and file documents in accordance with departmental policy.
  • Assist management with special projects in a reasonable and timely manner.
  • Give high priority to patient/customer satisfaction.
  • Utilize appropriate network/staff to assist in obtaining answers that require guidance.
  • Act as an advocate for the patient/customer.
  • Enter data accurately and update the appropriate referral database(s) including documentation of calls, faxes etc.
  • Answer incoming telephone inquiries: based on the type of call, problem solve, transfer or coordinate referral as appropriate and on a timely basis.
  • Identify issues and concerns that customers may have and assist in resolutions.
  • Maintain open and positive communications with all contacts.
  • Interface with referral source, patient/family and provider to assure timely delivery.
  • Produce administrative reports as required.

Qualifications

  • High School diploma required.Some college preferred. Additional training as a medical secretary, licensed/certified practical nurse, paramedic or emergency medical technician is preferred. 
  • 5 years experience working with the public in a health care setting, with a strong service orientation. 
  • Sound working knowledge of medical terminology and ability to discern clinical and non-clinical service needs.
  •  Strong interpersonal and communication skills, and computer literacy/data entry skills are required.  
  • High level of independence required in problem solving activities.  
  • Strong organizational skills that will generate efficiency & effectiveness.
  •  Adaptable to change. 
  • Ability to handle multiple tasks in a fast paced environment & function independently and be ability to prioritize actual referrals. 
  • Ability to analyze issues objectively & provide workable solutions & implement those actions.
  • Team player, flexible, and adaptable to change. Ability to type at least 35 words per minute.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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