At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit

UPMC Life Changing Medicine
Search Our Jobs

   Current UPMC employees must apply in HR Direct

Customer Support Analyst - Procurement Operations

  • Job ID: 303078046
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Supply Chain
  • Department: BIO - Admin
  • Location: 1020 Madison Ave, Pittsburgh PA 15212
  • Union Position: No
  • Salary Range: $21.64 to $37.36 / hour


Procurement Operations provides services to all integrated facilities and supports the procurement of assigned goods and services. The Customer Support Analyst will Act as SPA (Single Point of Accountability) for inquires related to requisitioning, purchasing, and the status of goods/services procured. Customer Support Analyst - Procurement Operations works under the direction of Supply Chain Management. The Customer Support Analyst- Procurement Operations will support and assist with development and implementation of Supply Chain initiatives that reduce operational cost and improve service levels. They will focus on the remediation of operational procure to pay process gaps by determining root cause and implementing corrective actions. The Customer Support Analyst must collaborate effectively while managing multiple tasks, tight deadlines, and high pressure situations.

This full time opportunity is located at the Madison Avenue offices in Pittsburgh, PA.  Apply today to join our Supply Chain team!

  • Support customer inquires regarding procurement processes, RUSH orders, vendor/item selection, and purchase order status
  • Maintain and provide sales tax exempt certificates as requested
  • Develop, review, and maintain procedure documents
  • Performs related responsibilities as required/assigned
  • Support purchase order expediting, end user item fulfillment requests, resolution of PO/invoice match exceptions , and facilitate the return of products received (RMA/RGA process)
  • Respect and maintain the confidentiality of all patient, physician, and hospital related information.
  • Provide routine training and support on procurement policies & procedures, technology, and customer procure to pay channels
  • Participate on cross functional teams (internal and external) to support business objectives
  • Perform a routine review of customer inquires and identify trends and opportunities for process improvements


  • One of the following combinations of education and experience is required:
    • Bachelor's degree in Business, Finance, Supply Chain or related field and three years related work experience 
    • Bachelor's degree in Business, Finance, Supply Chain or related field and two years previous experience in UPMC Supply Chain Management
    • High School Diploma and four years previous purchasing experience

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

Talent Network