At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit

UPMC Life Changing Medicine
Search Our Jobs

   Current UPMC employees must apply in HR Direct

Practice Manager

  • Job ID: 269188720
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Renaissance Family Practice
  • Department: 58006 RFP00 Penn Hills
  • Location: 5769 Saltsburg Road, Verona PA 15147
  • Union Position: No
  • Salary Range: $25.57 to $43.84 / hour


UPMC Community Medicine Incorporated is seeking a full-time Practice Manager to support the Renaissance Family Practice – Penn Hills in Verona!


The Practice Manager is responsible for directing, supervising, and coordinating staff and operations at physician offices and clinic sites in order to provide quality, cost-effective care. This position will oversee recruitment of new employees, training protocols for employees, scheduling and call-offs, implementing and updating practice policies, credentialing for practice physicians, and population management support.


Along with day-to-day operations, the Practice Manager will also assist with billing and registration functions as needed, as well as expenses, managing quality improvement initiatives, maintaining compliance regulations, and attending all necessary meetings.


The ideal candidate for this position will be extremely organized with exceptional multitasking and employee relations skills, with previous management experience in a primary care and/or outpatient setting being preferred. Previous experience with billing and/or registration is preferred, as is previous experience with quality improvement initiatives and population management. The ability and willingness to jump into any needed role is vital for this position, as is the ability to manage different levels of staff and personalities.

*Free Parking*

  • Manages daily operations at physician offices and clinic sites, and coordinates work activities. 
  • Manages schedules and call-offs. 
  • Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
  • Manages all functions of the financial and patient management system at physician offices.
  • Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health, etc.).
  • Integration of new physicians into CMI practices.
  • Monitors and meets practice-specific benchmarks, inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
  • Works with senior management to prepare budgets, and ensures operations are aligned with organizational objectives and meet performance and budget objectives.
  • Develops and maintains a patient-centric culture, centered around patient arrival and follow-up activities in line with the consumerism initiatives, if applicable.
  • Recruits, hires, trains, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff.
  • Identifies and resolves work problems to ensure quality patient service.
  • Communicates effectively with senior management and physicians, providing regular updates on operations.


  • Bachelor's Degree in Health or Business Administration AND three years of office management experience, including one year in a healthcare organization. 
  • OR Master's Degree in Health or Business Administration AND one year of office management experience in a healthcare organization. 
  • OR Associate's Degree in Health or Business Administration AND eight years of office management experience, including one year in a healthcare organization.
  • OR High School Diploma AND eight years of office management experience, including one year in a healthcare organization.
  • Previous management experience in an outpatient and/or primary care setting preferred.
  • Previous experience with billing and registration preferred.

Licensure, Certifications, and Clearances:
  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

Talent Network