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Telephone Operator

  • Job ID: 324708546
  • Status: Part-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Chautauqua at WCA
  • Department: Communications
  • Location: 207 Foote Avenue, Jamestown NY 14702
  • Union Position: No
  • Salary Range: $13.27 to $19.77 / hour

Description

UPMC Chautauqua is currently hiring a part time Telephone Operator to join their team!  This position will work shifts from 3:30 p.m. to 8 p.m. as well as varied 6 hour shifts on the weekends.  

Purpose:

Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:
  • May train new operators.
  • May be required to do system data entry on request.
  • Provide service to multiple answering service clients utilizing individualized protocols.
  • Process appropriate emergency code or STAT page.
  • Initiate voice pages when required.
  • Provide Physician on call information to requesting individuals.
  • Use required phrasing at all times when answering telephone calls.
  • Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
  • Determine callers requirements (extension desired, information requested, etc.) and transfer call.
  • Provide status report on any page in progress to the individual requesting the page.

Qualifications

  • High school graduate or equivalent.  
  • 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. 
  • Must be able to work all shifts, 7 days a week. 
  • Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct

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