Description
UPMC Community Medicine Incorporated is seeking a full-time Practice Manager to support Steel City Internal Medicine at the 291 Route 288 practice in Ellwood City, PA!The Practice Manager is responsible for directing, supervising, and coordinating staff and operations at physician offices and clinic sites in order to provide quality, cost-effective care. This position will oversee the front office and clinical staff, as well as the Nurse Triage Program, for a practice of five physicians and one nurse practitioner.
Additional responsibilities include, but are not limited to, managing day-to-day operations of the clinic, working with physicians and staff to support patient needs, managing employee relations and human resources issues, maintaining efficient office flow, jumping into any staff role to support the practice, handling financial responsibilities (approving expenses, managing budgets, ordering supplies, etc.), and occasionally attending staff meetings in Oakland.
The ideal candidate for this position will have previous management experience in a clinical, outpatient, or medical office setting, and will have a proficient working knowledge of office flow and staff responsibilities. Proficient computer skills are preferred, as is a working knowledge of medical billing and EPIC systems. The ability and
willingness to jump into any needed task to support the practice is vital to this role, as are exceptional communication,
organizational, and multitasking skills.
Responsibilities:
- Manages daily operations at physician offices and clinic sites, and coordinates work activities.
- Manages schedules and call-offs.
- Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
- Manages all functions of the financial and patient management system at physician offices.
- Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health, etc.).
- Integration of new physicians into CMI practices.
- Monitors and meets practice-specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
- Works with senior management to prepare budgets, and ensures operations are aligned with organizational objectives and meet performance and budget objectives.
- Develops and maintains a patient-centric culture, centered around patient arrival and follow-up activities in line with the consumerism initiatives, if applicable.
- Recruits, hires, trains, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff.
- Identifies and resolves work problems to ensure quality patient service.
- Communicates effectively with senior management and physicians, providing regular updates on operations.
Qualifications
- Bachelor's Degree in Health or Business Administration AND three years of office management experience, including one year in a healthcare organization.
- OR Master's Degree in Health or Business Administration AND one year of office management experience in a healthcare organization.
- OR Associate's Degree in Health or Business Administration AND eight years of office management experience, including one year in a healthcare organization.
- OR High School Diploma AND eight years of office management experience, including one year in a healthcare organization.
- Previous management experience in a clinical, outpatient, or office setting strongly preferred.
- Working knowledge of medical billing preferred.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
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