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   Current UPMC employees must apply in HR Direct

Systems Engineer (Production Support) - Senior

  • Job ID: 381911023
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: HPLAN-Data Services
  • Location: 339 Sixth Avenue, Pittsburgh PA 15222
  • Union Position: No
  • Salary Range: $41.96 to $68.24 / hour

Description

This position is a part of the Production Support Team. In this role one will be looking to support all applications and teams within UPMC to troubleshoot different issues, contribute to product development and assist users and vendors. This position involves working with servers/server set up, IP addresses, patches and Informatica.

Under the direction of management and more senior members of the team, the Systems Engineer (Production Support) - Senior maintains systems, leads projects, provides end user support, contributes to team documentation, and seeks out process improvement. Responsible for managing POCs and evaluating new technologies. Acts as liaison to vendors for advanced troubleshooting. The Systems Engineer - Senior will act as a mentor to junior members of the team.

Responsibilities:
  • Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
  • Core Technology Concepts - Responsible for understanding of complex technologies and their use. Demonstrates initiative to learn about current and future technologies.
  • Troubleshooting/Critical Thinking - Independently resolve issues. Offer input on issue resolution and mentor less experienced staff with issue resolution.
  • Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Project Management - Complete assigned project-related tasks with independently. Responsible for time tracking and updating documentation. Lead small to medium sized projects. Collaborate with other technical teams, as appropriate, for successful completion of project. Participate in POC evaluations.
  • Self Development - Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
  • End user support - Resolve complex end-user support issues independently. Responsible for assisting less experienced staff with end-user support issues. Responsible for ensuring there is resolution or that the end-user is connected with the appropriate resources for issues resolution.
  • Maintenance/Upgrades - Develops maintenance/upgrade plans with assistance of lead/expert. Responsible for maintenance and upgrades. Responsible for assisting with Disaster Recovery Plan

Qualifications

  • Typically has 5+ years' experience with complex systems environments through education or practical experience.
  • Required experience: IP Addresses, Servers, Patches, Informatica
  • Preferred experience: Oracle, Python, Snowflake, MarkLogic
  • Mastery of standards IT procedures and protocols. 
  • Shows the ability to lead junior team members with enforcing compliance of procedures and protocols. 
  • This position may be required to maintain a 24/7 off hours support as part of a rotation within the team. The frequency varies based upon the number of colleagues in the rotation.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as Women in Information Technology (WIT) and PRIDE Health, that support the implementation of our diversity strategy.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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