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   Current UPMC employees must apply in HR Direct

Lead Surgery Scheduler

  • Job ID: 375055849
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 7:30 a.m. to 3:30 p.m.
  • Shift: Day Job
  • Facility: UPMC Children's Hospital of Pittsburgh
  • Department: Dental Service
  • Location: 4401 Penn Avenue, Pittsburgh PA 15224
  • Union Position: No
  • Salary Range: $17.05 to $27.07 / hour


Coordinate and schedule patients for in-patient and outpatient surgical procedures. Provides leadership for all surgery schedulers.

  • Provide patients with pre and postoperative instruction according to service specific guidelines. Schedule post-operative appointments and appointments to review testing ordered by physician.
  • Assists in the recruiting and hiring of surgery schedulers
  • Send/receive patient medical records in accordance with Health Insurance. Obtain lab/x-ray reports, hospital notes, referral information, etc.
  • Assists nurses with messages/triage/OR chart prep etc.
  • Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures.
  • Ensure all billing and insurance information is current and accurate.
  • Complete forms/requisitions as needed. Schedule appointments. Manages schedules and organizing patient flow. Verify insurance coverage and patient demographics. Prepare and managing charts to ensure information completed and filed appropriately.
  • Answer and respond to all incoming telephone inquiries utilizing UPP customer service standards.
  • Perform all responsibilities in a manner that demonstrates appropriate behavior towards staff, peers and other department personnel as defined in the departmental and UPMC/UPP job performance standards. Employee can be relied upon to work steadily and effectively and for punctuality and regularity of attendance. Stays late to cover clinical areas as needed
  • Obtain pre-certification and/or referral prior to the date of the procedure. Ensure that informed consents are signed.
  • Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records.
  • Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.
  • Provides leadership for all surgery schedulers.
  • Acts as preceptor for new hires.
  • Manage inventory of supplies; restocking exam/procedure rooms.
  • Coordinate and schedule all necessary pre-testing and orders given by the attending physician(s).
  • Completes performance appraisals for surgery schedulers.
  • Perform phlebotomy, EKG's, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.
  • Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
  • Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data.
  • Coordinate surgery cases and communicates with hospital personnel to obtain approval for hospital admissions.
  • Guides workflow and/or assigns tasks to other clinical staff.
  • Mentors, orients and provides ongoing training to staff.


  • High school diploma required. 
  • Completion of a medical assisting program 
  • or 4-5 years experience in a medical field. 
  • Proficiency in medical terminology preferred. 
  • Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures. 
  • General knowledge of computer software and practice management databases is required. 
  • Knowledge of the Epic practice management programs preferred. 
  • Strong organization, time management and interpersonal skills. 
  • Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.  
  • Ability to deal compassionately and professionally with patients is essential. 
  • Ability to work independently and possess sound decision-making skills. 
  • Ability to prioritize work demands. 
  • Ability to consistently maintain confidentiality with regards to all job assignments and related information.

Licensure, Certifications, and Clearances:
  • Act 31 Child Abuse Reporting
  • Act 33
  • Act 34
  • Act 73 FBI Clearance

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct

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