Description

Purpose:
Coordinate and schedule patients for in-patient and outpatient surgical procedures. Provides leadership for all surgery schedulers.

Responsibilities:

• Provide patients with pre and postoperative instruction according to service specific guidelines. Schedule post-operative appointments and appointments to review testing ordered by physician.
• Assists in the recruiting and hiring of surgery schedulers
• Send/receive patient medical records in accordance with Health Insurance. Obtain lab/x-ray reports, hospital notes, referral information, etc.
• Assists nurses with messages/triage/OR chart prep etc.
• Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures.
• Ensure all billing and insurance information is current and accurate.
• Complete forms/requisitions as needed. Schedule appointments. Manages schedules and organizing patient flow. Verify insurance coverage and patient demographics. Prepare and managing charts to ensure information completed and filed appropriately.
• Answer and respond to all incoming telephone inquiries utilizing UPP customer service standards.
• Perform all responsibilities in a manner that demonstrates appropriate behavior towards staff, peers and other department personnel as defined in the departmental and UPMC/UPP job performance standards. Employee can be relied upon to work steadily and effectively and for punctuality and regularity of attendance. Stays late to cover clinical areas as needed
• Obtain pre-certification and/or referral prior to the date of the procedure. Ensure that informed consents are signed.
• Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records.
• Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.
• Provides leadership for all surgery schedulers.
• Acts as preceptor for new hires.
• Manage inventory of supplies; restocking exam/procedure rooms.
• Coordinate and schedule all necessary pre-testing and orders given by the attending physician(s).
• Completes performance appraisals for surgery schedulers.
• Perform phlebotomy, EKG's, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.
• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
• Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data.
• Coordinate surgery cases and communicates with hospital personnel to obtain approval for hospital admissions.
• Guides workflow and/or assigns tasks to other clinical staff.
• Mentors, orients and provides ongoing training to staff.

Qualifications

• High school diploma required. 
• Completion of a medical assisting program 
• or 4-5 years experience in a medical field. 
• Proficiency in medical terminology preferred. 
• Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures. 
• General knowledge of computer software and practice management databases is required. 
• Knowledge of the Epic practice management programs preferred. 
• Strong organization, time management and interpersonal skills. 
• Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.  
• Ability to deal compassionately and professionally with patients is essential. 
• Ability to work independently and possess sound decision-making skills. 
• Ability to prioritize work demands. 
• Ability to consistently maintain confidentiality with regards to all job assignments and related information.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.