At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

UPMC Life Changing Medicine
Search Our Jobs

   Current UPMC employees must apply in HR Direct

Patient Financial Coordinator

  • Job ID: 420210165
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 7:30 - 4
  • Shift: Day Job
  • Facility: UPMC CancerCenter
  • Department: RO ERIE
  • Location: 2500 W 12th St, Erie PA 16505
  • Union Position: No
  • Salary Range: $14.99 to $22.98 / hour

Description

UPMC is currently hiring a full-time Patient Financial Coordinator to provide support to the Radiation Oncology department at the Hillman Cancer Center in Erie, PA. This is a Monday through Friday daylight position. 

The Patient Financial Coordinator is responsible for the timely and accurate financial counseling of uninsured or underinsured patients. Responsible for assisting the patient for applying for Pennsylvania Medical Assistance, the Health Insurance Exchange Marketplace and UPMC Financial Assistance Program.

Responsibilities:
  • Assist with inquiries from walk-in patients regarding billing problems in conjunction with the Patient Financial Services Department.
  • Assist patients with applying for UPMC Financial Assistance program. Ensure that all the regulatory and financial requirements are met.
  • Maintain compliance with quality standards.
  • Monitor the various work lists and work queues to ensure the appropriate follow-up within the expected time periods. Resolve complex outstanding patient issues.
  • Perform benefit education and financial counseling on potential out of pocket transplant related expenses with patients during clinic appointments and subsequent discussion via telephone on an as needed basis.
  • Submit Medical Assistance Presumptive Eligibility applications with the mandated requirement of five days.
  • Maintain department productivity levels.
  • Conduct daily review and analysis of accounts flagged for review.
  • Assist uninsured or underinsured patients with obtaining health care coverage, with either the Health Insurance Exchange Marketplace or Pennsylvania Medical Assistance.
  • Performs duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety, Dignity an Respect, Caring and Listening, Excellent and Innovation, Responsibility and Inegrity) in all consumer and UPMC interactions.

Qualifications

  • HS/Equivalent and 4 years of experience OR BS required
  • Prior experience working with patients.
  • Familiarity with Pennsylvania Medical Assistance, UPMC Financial Assistance Program preferred.
  • Strong PC and computer skills are required.
  • Must possess excellent communication and customer service skills.
  • Must display leadership skills.
  • Must be able to pass the Certified Application Counseling training within the first 4 weeks of employment.
  • Must be dependable, professional, have strong interpersonal skills, be an excellent communicator and have the ability to prioritize the workload.

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Total Rewards

    More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

    Our Values

    At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

       Current UPMC employees must apply in HR Direct

    Talent Network