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Practice Manager

  • Job ID: 377820091
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: University of Pittsburgh Physicians
  • Department: 65554 POP15 ORTHO Shadyside Hosp
  • Location: 5230 Centre Avenue, Pittsburgh PA 15232
  • Union Position: No
  • Salary Range: $28.33 to $47.73 / hour

Description

University of Pittsburgh Physicians is seeking a full-time Practice Manager to support the Department of Orthopaedic Surgery at UPMC Shadyside! 


The Practice Manager is responsible for directing, supervising, and coordinating staff and operations at physician offices and clinic sites in order to provide quality, cost-effective care.

 

Responsibilities also include, but are not limited to, oversight of the Patient Services, Medical Assistant, and Administrative staff, ordering office and medical supplies, managing employee relations and recruitment activities, and overseeing overall day-to-day operations.

 

The ideal candidate for this position will have previous management experience in a physician services, surgical specialty, or orthopaedics office. A working knowledge of EPIC is strongly preferred, while exceptional communication, organization, and multitasking skills are vital to this role. 




Responsibilities:
  • Manages daily operations at physician offices and clinic sites, and coordinates work activities. 
  • Manages schedules and call-offs. 
  • Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
  • Manages all functions of the financial and patient management system at physician offices.
  • Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health, etc.).
  • Integration of new physicians into UPP practices.
  • Monitors and meets practice-specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
  • Works with senior management to prepare budgets, and ensures operations are aligned with organizational objectives and meet performance and budget objectives.
  • Develops and maintains a patient-centric culture, centered around patient arrival and follow-up activities in line with the consumerism initiatives, if applicable.
  • Recruits, hires, trains, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff.
  • Identifies and resolves work problems to ensure quality patient service.
  • Communicates effectively with senior management and physicians, providing regular updates on operations.

Qualifications

  • Bachelor's Degree in Health or Business Administration AND three years of office management experience, including one year in a healthcare organization. 
  • OR Master's Degree in Health or Business Administration AND one year of office management experience in a healthcare organization. 
  • OR Associate's Degree in Health or Business Administration AND eight years of office management experience, including one year in a healthcare organization.
  • OR High School Diploma AND eight years of office management experience, including one year in a healthcare organization.
  • Previous management experience in a physician services, surgical specialty, or orthopaedics office highly preferred.
  • Proficient working knowledge of EPIC highly preferred.

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct

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