At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

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   Current UPMC employees must apply in HR Direct

Manager, Strategic Data Management & Ops


The Manager, Strategic Data Management and Operations will be responsible for the day-to-day oversight and team operations of a mid-sized team of data integration professionals. Utilizing a combination of technical skills (SQL, SAS strongly desired), data management expertise, strong business acumen, project management competencies, and leadership skills, the person in this position will be accountable for the team’s overall portfolio of data assets - ensuring quality and timely delivery of current data assets and those to be developed. By developing strong stakeholder relationships, the person will assist in educating our user base on how to appropriately leverage our data assets. The data assets created and maintained by this team are utilized throughout the organization to support a number of critical analyses and reporting needs, operations, strategic opportunities, and predictive model development. In addition to key technical skills, the ideal candidate will possess the ability to manage competing priorities and deadlines, build strong relationships with stakeholders, be passionate about leveraging data to solve problems, showcase curiosity and creativity in problem-solving, have a strategic mindset, enjoy developing and helping team members grow, have attention to detail, and be a strong communicator. Health insurance experience not required, but strongly desired.

Due to COVID-19 circumstances, this position will temporarily work remotely. This role is eligible for long-term partial work from home privileges, after successful completion of orientation and training (privilege eligibility is subject to continued achievement of business goals and on-site department needs).


  • Provide leadership and direction through developing and updating procedures and programs; determine appropriate standards and procedures, staffing requirements and training opportunities.
  • Ensure strong financial and operational performance within the Strategic Analysis of Clinical Affairs (Department of Health Economics) department through critical decision making to support regulatory compliance and other organizational objectives, as well as developing and implementing Quality Control measures to maintain superior standard of reporting and data quality.
  • Assist Health Plan in achieving the overall membership growth strategy through disruption reporting.
  • Document and maintain policies and procedures of the team / department.
  • Meet deadlines and turnaround times set by the department senior director and senior management.
  • Lead the planning, design, implementation, organization and administration of the data assets to support analytics and operations. Oversee the ongoing maintenance and development and accurate and timely delivery of aforementioned data assets.
  • Manage and develop assigned staff; hire talented staff and provide training and development tools for staff professional growth. Prepare and distribute work assignments while managing a diverse staff of Business Analysts.
  • Interact extensively with internal customers to build and maintain positive relationships supporting business goals and objectives; acts as a departmental liaison.
  • Advises and implements strategic activities to support department objectives; inform and advise on current trends, issues, problems and activities in functional areas and develop/implement appropriate interventions to facilitate problem resolutions and policy making.
  • Develop and maintain data infrastructure, streamlined reporting, standard analyses, and ad hoc reports to support strategic decisions and operational strategy related to various the Health Plan efforts; support Network, Quality, Medical Management, Medical Assistance and other internal departments.
  • Provide timely and accurate reports for staff and management.


  • Bachelor's degree in Healthcare Administration, Hospital Administration, Business, Finance, Accounting, Public Health or a closely related field required.
  • A secondary degree or certification related to Information Systems, Computer Science or Data Analytics is favorable. Equivalent work experience may be considered.
  • Minimum of five years management experience is required.
  • Excellent leadership skills are essential. 
  • Must also be collaborative and a team player.
  • Experience in achieving results without direct control over resources; strong influencing skills and demonstrated ability to develop strong interdepartmental relationships.
  • Excellent communication skills; verbal, written and interpersonal.
  • Strong planning, communications, documentation, organizational, analytical, problem solving abilities and change management skills are required.
  • Ability to respond to various needs of internal and external customers in a timely and efficient manner, and direct staff with minimal amount of supervision.
  • Ability to re-engineer processes to positively impact the performance of the department and the overall organization.
  • Excellent analytical and problem solving skills required.
  • Independent decision making ability.
  • Excellent presentation skills, ability to effectively lead meetings.
  • Ability to interact and consult with senior level leadership to achieve department and business unit goals.
  • Superior computer skills and/or demonstrated ability to lead a team with daily IT system demands. 
  • Must demonstrate knowledge to leverage system capabilities for continued process improvements.

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UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct

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