Description
Purpose:Psych Care Plus is the admission and outpatient scheduling service for UPMC Behavioral Health Service Line for Western Psychiatric Hospital. The Clinician, working in a call center environment, takes referrals from hospitals, community providers, or the public, and facilitates disposition to the appropriate level of care.
This position will work days, evenings, nights, weekends and holidays.
Responsibilities:
Responsibilities:
- Provides accurate, timely information to coworkers, physicians, outside agencies, with a professional and courteous manner.
- Works to maintain high census for UPMC Behavioral Health service line and demonstrates appropriate patient assignment.
- Ability to verbally present the case to physicians and others.
- Demonstrates UPMC Values in contacts with coworkers, patients, the public, and all callers.
- Review the inpatient commitment for accuracy, completeness, and proper time frames.
- Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail.
- Demonstrate knowledge of mental health laws.
- Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly.
- Follow outpatient scheduling or referral documentation guidelines.
- Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement.
- Demonstrate ability to utilize DSMV and to develop provisional diagnosis.
- Active participation and ongoing maintenance of quality management activities and the development of standards from problem identification.
- Ability to work efficiently and independently in emergency setting.
- Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic.
- Demonstrate high standards for accurate documentation in software and within patient assessments.
Qualifications
- Bachelor's degree in Human Services or a related field with a minimum of one (1) year of experience in a clinical psychiatric setting required.
OR
- Master's degree required.
- Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
- Excellent phone etiquette and interpersonal relations with the ability to interact professionally with all callers.
- Ability to identify problems, implement resolution, reassesses situation/problem.
- Ability to work collaboratively within a multidisciplinary team.
- Ability to work under stress, with an unpredictable patient flow, in a sometimes crowded work environment.
- A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.
- Exhibit openness and willingness to learn.
- Flexible schedule; rotating shifts.
- History/track record of all above services consistently delivered with a service excellent attitude.
- CCM training is required within 30 days of hire and annually thereafter
- Cardiopulmonary Resuscitation (CPR)
- Comprehensive Crisis Management (CCMC)
- Act 31 Child Abuse Reporting
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.
