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   Current UPMC employees must apply in HR Direct

Supervisor (Voice Communication), ISD

  • Job ID: 436867926
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: ISD Voice Communications
  • Location: 815 Freeport Road, Pittsburgh PA 15215
  • Union Position: No
  • Salary Range: $38.70 to $62.83 / hour


This role is looking to support the Voice Communication Department. As a Supervisor, one will be responsible for guiding and assisting direct reports, attending project meetings/maintaining projects, and having full oversight of problematic issues within the region. The candidate will be responsible for coverage at UPMC St. Margaret, McKeesport, Passavant, and East on a case by case basis. Under the general direction of the manager, the Supervisor controls the day to day operations of a functional team of individual contributors within the Information Services Division. They look to provide support for development, installation, and delivery of technology products and services within specific departmental teams.


  • Responsible for ensuring that service is provided to the ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Work with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions.
  • Assures quality of information through business case and solution testing; validate results to initial business needs.
  • Creates and applies process improvement to increase product and service quality to achieve business objectives.
  • Completes performance evaluations and coaches/mentors staff. .
  • Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with multiple teams and offers feedback, where appropriate, to complete individual and group efforts.
  • Responds to unfamiliar, undefined, unexpected or unstable situations with the professionally prescribed standard response.
  • Responsible for continuous self-study, trainings, partnering with management, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management and team for development and effectively incorporates feedback into work and behaviors.
  • Shows the ability to adjust and be flexible to change by adapting approach when necessary.
  • Designs and documents system level, IS operations level, and/or end-user level procedures to support business applications.
  • Proficiently applies IT methods, professional knowledge, and UPMC standards and practices.
  • Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects.
  • Provides input on budget planning.
  • Supervises a team as part of a technology operations program.
  • Acts as primary point of contact for team's Disaster Recovery Plan.

(All travel is reimbursed by UPMC)


  • Seven years of total related experience, including one year experience as a senior or lead, OR equivalent combination of education/experience.
  • Professional knowledge of IT methods.
  • Proficient understanding of IT strategy and how it relates to business objectives.
  • Experience with Cisco Networking or Avaya Equipment is preferred
  • Experience working with Cerner or EPIC healthcare systems is preferred
  • Ability to successfully supervise projects to completion on time and within budget.
  • Ability to make decisions or recommendations based on various types and amounts of information.
  • Additionally, this position may be required to maintain a stand-by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand-by period. The frequency varies based upon the number of colleagues in the rotation. The supervisor will be asked to work on-call, two weeks out of the year

Licensure, Certifications, and Clearances:
May in the course of duties be in rooms where medications are stored. No contact with medications is allowed.

UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as Women in Information Technology (WIT) and PRIDE Health, that support the implementation of our diversity strategy.

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   Current UPMC employees must apply in HR Direct

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