Description
Purpose:
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Ensure that information provided by callers/referral sources is accurate and complete.
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Coordinate referrals for HME/RT for our network and non-network providers.
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Communicate potential areas of concern to the servicing provider and follow up as necessary.
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Maintain logs and file documents in accordance with departmental policy.
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Assist management with special projects in a reasonable and timely manner.
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Give high priority to patient/customer satisfaction.
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Utilize appropriate network/staff to assist in obtaining answers that require guidance.
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Act as an advocate for the patient/customer.
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Enter data accurately and update the appropriate referral database(s) including documentation of calls, faxes etc.
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Answer incoming telephone inquiries: based on the type of call, problem solve, transfer or coordinate referral as appropriate and on a timely basis.
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Identify issues and concerns that customers may have and assist in resolutions.
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Maintain open and positive communications with all contacts.
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Interface with referral source, patient/family and provider to assure timely delivery.
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Produce administrative reports as required.
Qualifications
- High School diploma required.
- Some college preferred.
- Additional training as a medical secretary, licensed/certified practical nurse, paramedic or emergency medical technician is preferred.
- 5 years experience working with the public in a health care setting, with a strong service orientation.
- Sound working knowledge of medical terminology and ability to discern clinical and non-clinical service needs.
- Strong interpersonal and communication skills, and computer literacy/data entry skills are required.
- High level of independence required in problem solving activities.
- Strong organizational skills that will generate efficiency & effectiveness.
- Adaptable to change. Ability to handle multiple tasks in a fast paced environment & function independently and be ability to prioritize actual referrals.
- Ability to analyze issues objectively & provide workable solutions & implement those actions.
- Team player, flexible, and adaptable to change.
- Ability to type at least 35 words per minute.
Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days.
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
- UPMC is an Equal Opportunity Employer/Disability/Veteran
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.
