Description

Purpose:
Directs, supervises, and coordinates staff and operations at the physician offices and clinic sites of UPMC Pinnacle Hospital to provide quality, cost-effective care. 

Responsibilities:

• Manage all functions of the financial and patient management system at physician offices.
• Serve as departmental facilitator for all purchasing and disbursement activities and coordinate with UPMC departments to implement new systems and or system upgrades.
• Identify and resolve work problems to ensure the quality of patient services.
• Train, and supervise assigned clerical personnel at the office and clinic locations.
• Advise management on procurement of services, supplies, and equipment.
• Coordinate with Director of Operations on performance evaluations and disciplinary actions of staff.
• Maintain strict confidentiality related to medical records and other data.
• Communicate effectively with the Director of Operations and physicians providing regular updates on operations.
• Under the guidance of management, manage the procurement function.
• Ensure compliance with all UPMC Health System and PSD policies and procedures, including maintaining patient confidentiality.
• Work with the Director of Operations to coordinate all the physical plan moves in the office and clinic sites.
• Ensure office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
• Manage daily operations at physician offices and clinic sites and coordinate work activities. Manage schedules and call-offs.
• Work with management in procuring supplies and equipment for the clinical practice as well as the Administrative office.
• Retrieve lab results, coordinates prescriptions, and lab testing, obtain insurance authorizations, and update progress notes for clinic patients and maintains a DXA scanning schedule.
• Work with management to ensure operations are aligned with organizational objectives and meet performance and budget objectives.
• Ensure compliance with the requirements of appropriate regulatory agencies (i.e. OSHA, CLIA< PA Department of Health).
• Triages incoming calls/ retrieving messages from multiple phone lines.
• Communicate and instruct department staff on these new systems/upgrades.

Qualifications

• Associates degree in Business or health care related field and 3 years of physician practice experience OR high school diploma and 5 years of practice management or physician revenue experience required.
• Must possess good leadership and organization skills as well as education and communication to the adult learner.
• Experience in an outpatient health care facility is required.
• Customer service skills, analytics, decision-making skills, ability to remain calm in all situations required.
• Ability to listen and communicate effectively with all levels of the organization.
• Ability to prioritize and evaluate priorities in actively changing situations.
• In-depth knowledge of practice operations, insurance/billing, and reimbursement requirements.
• Computer skills mandatory including Word and Excel.
• Clinical knowledge/experience is preferred.
• Travel across all regions is required.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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