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Operations Specialist

  • Job ID: 463434514
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Pinnacle Health Medical Services - Admin
  • Department: Administration - PHMG
  • Location: 3 Walnut Street, Lemoyne PA 17043
  • Union Position: No
  • Salary Range: $30.12 to $46.71 / hour


UPMC Pinnacle is currently hiring for an Operations Specialist for the UPMC Pinnacle Health Medical Group in the York and Hanover, PA area. This position performs a critical role in formulating plans that relate to quality, cost, and outcomes of patient care.

Directs, supervises, and coordinates staff and operations at the physician offices and clinic sites of UPMC Pinnacle Hospital to provide quality, cost-effective care. 



  • Manage all functions of the financial and patient management system at physician offices.
  • Serve as departmental facilitator for all purchasing and disbursement activities and coordinate with UPMC departments to implement new systems and or system upgrades.
  • Identify and resolve work problems to ensure the quality of patient services.
  • Train, and supervise assigned clerical personnel at the office and clinic locations.
  • Advise management on procurement of services, supplies, and equipment.
  • Coordinate with Director of Operations on performance evaluations and disciplinary actions of staff.
  • Maintain strict confidentiality related to medical records and other data.
  • Communicate effectively with the Director of Operations and physicians providing regular updates on operations.
  • Under the guidance of management, manage the procurement function.
  • Ensure compliance with all UPMC Health System and PSD policies and procedures, including maintaining patient confidentiality.
  • Work with the Director of Operations to coordinate all the physical plan moves in the office and clinic sites.
  • Ensure office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
  • Manage daily operations at physician offices and clinic sites and coordinate work activities. Manage schedules and call-offs.
  • Work with management in procuring supplies and equipment for the clinical practice as well as the Administrative office.
  • Retrieve lab results, coordinates prescriptions, and lab testing, obtain insurance authorizations, and update progress notes for clinic patients and maintains a DXA scanning schedule.
  • Work with management to ensure operations are aligned with organizational objectives and meet performance and budget objectives.
  • Ensure compliance with the requirements of appropriate regulatory agencies (i.e. OSHA, CLIA< PA Department of Health).
  • Triages incoming calls/ retrieving messages from multiple phone lines.
  • Communicate and instruct department staff on these new systems/upgrades.


  • Associates degree in Business or health care related field and 3 years of physician practice experience OR high school diploma and 5 years of practice management or physician revenue experience required.
  • Must possess good leadership and organization skills as well as education and communication to the adult learner.
  • Experience in an outpatient health care facility is required.
  • Customer service skills, analytics, decision-making skills, ability to remain calm in all situations required.
  • Ability to listen and communicate effectively with all levels of the organization.
  • Ability to prioritize and evaluate priorities in actively changing situations.
  • In-depth knowledge of practice operations, insurance/billing, and reimbursement requirements.
  • Computer skills mandatory including Word and Excel.
  • Clinical knowledge/experience is preferred.
  • Travel across all regions is required.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct

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