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Operations Specialist

  • Job ID: 463434514
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Pinnacle Health Medical Services - Admin
  • Department: Administration - PHMG
  • Location: 3 Walnut Street, Lemoyne PA 17043
  • Union Position: No
  • Salary Range: $30.12 to $46.71 / hour

Description

UPMC Pinnacle is currently hiring for an Operations Specialist for the UPMC Pinnacle Health Medical Group in the York and Hanover, PA area. This position performs a critical role in formulating plans that relate to quality, cost, and outcomes of patient care.

Purpose:
Directs, supervises, and coordinates staff and operations at the physician offices and clinic sites of UPMC Pinnacle Hospital to provide quality, cost-effective care. 

Responsibilities:

 

  • Manage all functions of the financial and patient management system at physician offices.
  • Serve as departmental facilitator for all purchasing and disbursement activities and coordinate with UPMC departments to implement new systems and or system upgrades.
  • Identify and resolve work problems to ensure the quality of patient services.
  • Train, and supervise assigned clerical personnel at the office and clinic locations.
  • Advise management on procurement of services, supplies, and equipment.
  • Coordinate with Director of Operations on performance evaluations and disciplinary actions of staff.
  • Maintain strict confidentiality related to medical records and other data.
  • Communicate effectively with the Director of Operations and physicians providing regular updates on operations.
  • Under the guidance of management, manage the procurement function.
  • Ensure compliance with all UPMC Health System and PSD policies and procedures, including maintaining patient confidentiality.
  • Work with the Director of Operations to coordinate all the physical plan moves in the office and clinic sites.
  • Ensure office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
  • Manage daily operations at physician offices and clinic sites and coordinate work activities. Manage schedules and call-offs.
  • Work with management in procuring supplies and equipment for the clinical practice as well as the Administrative office.
  • Retrieve lab results, coordinates prescriptions, and lab testing, obtain insurance authorizations, and update progress notes for clinic patients and maintains a DXA scanning schedule.
  • Work with management to ensure operations are aligned with organizational objectives and meet performance and budget objectives.
  • Ensure compliance with the requirements of appropriate regulatory agencies (i.e. OSHA, CLIA< PA Department of Health).
  • Triages incoming calls/ retrieving messages from multiple phone lines.
  • Communicate and instruct department staff on these new systems/upgrades.

Qualifications

  • Associates degree in Business or health care related field and 3 years of physician practice experience OR high school diploma and 5 years of practice management or physician revenue experience required.
  • Must possess good leadership and organization skills as well as education and communication to the adult learner.
  • Experience in an outpatient health care facility is required.
  • Customer service skills, analytics, decision-making skills, ability to remain calm in all situations required.
  • Ability to listen and communicate effectively with all levels of the organization.
  • Ability to prioritize and evaluate priorities in actively changing situations.
  • In-depth knowledge of practice operations, insurance/billing, and reimbursement requirements.
  • Computer skills mandatory including Word and Excel.
  • Clinical knowledge/experience is preferred.
  • Travel across all regions is required.


Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct

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