Description
Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks.
Responsibilities:
- Notifies patients of appointment and informs them of necessary information including insurance cards and co-pays for their scheduled appointment.
- Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patients needs.
- Assists with contacting and rescheduling patients when providers schedules change.
- Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies
- Check patient in and out for appointments
- Directs phone calls to proper destination or takes messages as needed.
- Create, maintain, and enter information into databases.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Qualifications
- High school diploma or equivalent required.
- Two years experience working in a physicians office or medical field required.
- Associates degree required in lieu of experience.
- Experience in a telephone communication center preferred.
Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
UPMC is an Equal Opportunity Employer/Disability/Veteran
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