Description

UPMC Somerset is hiring a Full Time Program Support / Volunteer Coordinator to support the Hospice House in Somerset, PA!

The shift of this position will be primarily Monday through Friday 8:00 a.m. to 4:30 p.m. with rotating on-call coverage.

Purpose:
Manage the day to day operations of the department to meet the changing needs of the hospital and volunteers.

Responsibilities:

• Oversee the planning and implementation of the teen volunteer program.
• Maintain efficient coverage of the Volunteer Department ensuring that phones are answered and visitors are greeted by a person who can assist them and/or take a message.
• Assist management in serving as a liaison to departments in the hospital to establish and maintain harmony between volunteers and staff.
• Arrange orientation and training of new volunteers.
• Manage the evaluation of volunteer performance on an annual basis.
• Manage the volunteer intake process by screening and interviewing potential volunteers.
• Ensure that new volunteers demonstrate the competencies needed for their assignments.
• Assist management in developing and administering recruitment and retention programs.
• Assist management in developing and keeping current volunteer brochures, recruitment information, handbooks, applications, forms and assignment guides.
• Assign candidates to the most appropriate and suitable position based on background, skills, interests, personal preferences, availability, etc.
• Maintain accurate and timely volunteer records and ensures all volunteer records are confidential.
• Perform administrative tasks as necessary, including monthly reports and volunteer newsletter.
• Pursue a program of professional development and adheres to professional standards.
• Counsel volunteers to improve performance and satisfaction and reassigns or terminates volunteers as needed after consulting with management.
• Remain abreast of current trends which will benefit the volunteer program.
• Assist management in planning and implementing recognition programs and procedures to honor and motivate volunteers.
• Serve as an advocate for volunteers by monitoring their experience through daily interaction.
• Intervene proactively to ensure a positive volunteer experience.
• Respond to patient and departmental requests for temporary and ongoing volunteer help within established time frame. Redirect requests if unable to fill them.
• Assist management in establishing policies and procedures, new program development and in-service training. Evaluate their effectiveness on an ongoing basis.
• Arrange supervision of volunteers and notifies the department concerning new volunteer's start date.
• Assist management in planning and carrying out objectives, scope and programs consistent with the mission and needs of the UPMC Health System.
• Maintain up-to-date volunteer schedules.
• Notify departments of volunteer's absences and arrange for substitutes if necessary and possible.

Qualifications

• B.A. degree in human services, personnel or business management, communications or health related field required.
• 1-2 years of experience in volunteer management or an equivalent combination of education and experience required.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.