Description
UPMC Community Medicine Incorporated is seeking a full-time Practice Manager to support UPMC Primary Care Partners - Monroeville!
The Practice Manager is responsible for directing, supervising, and coordinating staff and operations at physician offices and clinic sites in order to provide quality, cost-effective care. This position will oversee a busy, high-volume practice with seven providers.
The ideal candidate for this position will have exceptional interpersonal and communication skills, with the ability to interact with and manage various levels of staff and types of personalities. Previous management experience in a Primary Care and/or outpatient setting is preferred, with a working knowledge of EPIC being a plus! Additional preferences include experience with report management, quality management, and both front and back office management experience.
*Free Parking*
Responsibilities:
- Manages daily operations at physician offices and clinic sites, and coordinates work activities.
- Manages schedules and call-offs.
- Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
- Manages all functions of the financial and patient management system at physician offices.
- Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health, etc.).
- Integration of new physicians into CMI practices.
- Monitors and meets practice-specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
- Works with senior management to prepare budgets, and ensures operations are aligned with organizational objectives and meet performance and budget objectives.
- Develops and maintains a patient-centric culture, centered around patient arrival and follow-up activities in line with the consumerism initiatives, if applicable.
- Recruits, hires, trains, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff.
- Identifies and resolves work problems to ensure quality patient service.
- Communicates effectively with senior management and physicians, providing regular updates on operations.
Qualifications
- Bachelor's Degree in Health or Business Administration AND three years of office management experience, including one year in a healthcare organization.
- OR Master's Degree in Health or Business Administration AND one year of office management experience in a healthcare organization.
- OR Associate's Degree in Health or Business Administration AND eight years of office management experience, including one year in a healthcare organization.
- OR High School Diploma AND eight years of office management experience, including one year in a healthcare organization.
- Primary Care and/or outpatient experience preferred.
- Working knowledge of EPIC is a plus.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
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