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Surgery Scheduler/Medical Assistant

  • Job ID: 409631071
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 7:30 a.m. to 4 p.m.
  • Shift: Day Job
  • Facility: UPMC Community Medicine Incorporated
  • Department: 55000 ZCMS1 Pulmonary Consultants
  • Location: 200 Delafield Rd, Pittsburgh PA 15215
  • Union Position: No
  • Salary Range: $15.24 to $23.27 / hour

Description

UPMC Community Medicine Incorporated is seeking a full-time Surgery Scheduler/Medical Assistant to support UPMC Pulmonary Consultants at the UPMC St. Margaret Medical Arts Building!
 
This position will serve as a hybrid of administrative and clinical responsibilities, working in a busy, but team-oriented office setting, with a common goal of excellent patient care!

The Surgery Scheduler/Medical Assistant will assist in coordinating and scheduling patients for in-patient and outpatient surgical procedures, and will also assist the surgeon and the administrator in promoting, developing, and monitoring all aspects of operations.

Clinical responsibilities for this position will include, but are not limited to, rooming patients, reviewing charts, updating medicine/prescription information, obtaining patient history information, updating charts, and taking vitals. Additional administrative responsibilities may include obtaining authorizations, scheduling patient appointments, verifying insurance, following up on test orders and results, providing patient education, and other front-office duties, as assigned. 

The ideal candidate for this position will have previous experience as a Medical Assistant and/or with direct patient care, as responsibilities revolve around clinical-based duties. Additionally, previous experience with scheduling (tests, appointments, surgeries, etc.) and/or obtaining authorizations is a plus, as is any previous experience with EPIC. Exceptional organization, interpersonal, and communication skills are vital to this role. 


Responsibilities:
  • Work directly with department to troubleshoot procedural and operations issues.
  • Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
  • Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information, to hospitals.
  • Coordinate cases and communicate with hospital personnel to obtain approval for hospital admissions.
  • Discuss and coordinate financial arrangements prior to surgery, including the collection of pre-payments.
  • Ensure that informed consents are signed.
  • Provide patients with pre- and postoperative instruction according to service-specific guidelines.
  • Coordinate patient education seminars and schedule physicians accordingly.
  • Collect data for research study.
  • Schedule pre-screening exams, diagnostic testing, post-operative appointments, and surgical cases for all patients.
  • Ensure all billing and insurance information is current and accurate.
  • Complete special projects as assigned.
  • Act as liaison between patient and referring physicians.
  • Obtain pre-certification and/or referral prior to the date of the procedure.
  • Coordinate and track internal and external marketing efforts.
  • Attend and schedule department meetings.
  • Answer and respond to all incoming telephone inquiries regarding surgery.
  • Provide educational material, both verbally and through printed materials.

Qualifications

  • High school diploma or equivalent required. 
  • Completion of a Medical Assisting program OR 2-4 years experience in a medical field.  
  • Proficiency in medical terminology preferred. 
  • General knowledge of computer software and practice management databases is essential. 
  • Knowledge of the Epic practice management programs preferred.  
  • Strong organization, time management, and interpersonal skills. 
  • Tact and diplomacy are necessary in dealing with physicians, patients and their families, and other employees.  
  • Ability to deal compassionately and professionally with patients is essential. 
  • Work independently and possess sound decision-making skills. 
  • Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans, and workers' compensation carriers, regarding scheduling and approval of surgical procedures. 
  • Ability to prioritize work demands. 
  • Ability to consistently maintain confidentiality with regards to all job assignments and related information.
  • Access to medications is limited to the distribution of the medication to the nurse.

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct