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Medical Assistant II

  • Job ID: 484448029
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Community Medicine Incorporated
  • Department: 55154 ZCMS1 PIMA Brookline
  • Location: 3754 Library Road, Pittsburgh PA 15234
  • Union Position: No
  • Salary Range: $14.71 to $22.47 / hour


UPMC Community Medicine Incorporated is seeking a full-time Medical Assistant II to support Pittsburgh Internal Medicine Associates in Castle Shannon!

The Medical Assistant II will work Monday through Friday, with no weekends or holidays! This position will work eight-hour shifts between the timeframe of 7:30 a.m. and 6:30 p.m., rotating schedules as a team.

The Medical Assistant II will assist physicians with various aspects of patient care (including clerical, environmental, and organizational tasks), ensuring patient satisfaction. In addition to core Medical Assistant responsibilities, this position serves as a lead person for the team regarding day-to-day workflow issues or office procedures.

The ideal candidate for this position will have flexibility in scheduling, as well as with willingness to be cross-trained and jump into any office task to provide support to the practice! Proficient computer skills are preferred, while previous experience with EPIC or phlebotomy are plusses.

If you are passionate about patient care, interested in working in a fast-paced and busy environment, and looking for a career that offers great benefits and plenty of room for growth and development, we invite you to explore this opportunity today!


Applicants will be placed in the appropriate job title and salary from the Medical Assistant Career Ladder, based on their individual experience and education.

*Free Parking*
  • Work directly with Manager to identify opportunities for improvement regarding clinical/non-clinical functions, infection control procedures, and patient assessments.
  • Must be responsible and demonstrate proficiency in all practice category-specific tasks.
  • Obtain lab/x-ray reports, hospital notes, referral information, etc.  
  • Complete forms/requisitions, as needed. 
  • Schedule appointments. 
  • Verify insurance coverage and patient demographics.
  • Perform phlebotomy, EKG's, and level one labs. 
  • Perform clinic procedures according to policy and procedure. 
  • Assist physicians with procedures. 
  • Document patient information into the medical record.
  • Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.
  • Guide workflow and/or assign tasks to other clinical staff.
  • Serve as the department super user for EpicCare.
  • Answer calls and provide pertinent information, including patient education, as directed.
  • Assist management staff with supervisory activities. 
    • Participate with creation and implementation of departmental goals, processes, and procedures.  
    • Mentor, orient, and provide ongoing training to current and new staff members.
  • Check schedules and organize patient flow.  
  • Accompany patients to exam/procedure room.  
  • Assist patients, as needed, with walking, transfers, dressing, collecting specimens, preparing for exam, etc. 
  • Collect patient information/history; taking vitals, performing screenings per provider guidelines. 
  • Relay instructions to patients/families. 
    • May provide more individualized patient/family education and supportive counseling, as needed.
  • Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
  • Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). 
  • Maintain strict confidentiality related to medical records and other data. 
  • Comply with all UPMC Health System policies and procedures.
  • Prepare and manage charts to ensure information completed and filed appropriately. 
  • Other front office responsibilities, as required. 
  • Prepare patient rooms, and set up instruments and equipment according to department protocol. 
  • Clean exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control. 
  • Clean according to scheduled maintenance program and keep appropriate records. 
  • Manage inventory of supplies; restocking exam/procedure rooms.


  • High school diploma or equivalent is required.
  • Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT) OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA) OR at least two years of experience as a Medical Assistant required.
  • Must have basic computer skills and knowledge of medical terminology, examination, diagnostic, and treatment room responsibilities.
  • Working knowledge of EPIC is a plus.

Licensure, Certifications, and Clearances:
CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.

  • Advanced Cardiac Life Support (ACLS) OR Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
  • Act 31 Child Abuse Reporting
  • Act 33
  • Act 34
  • Act 73 FBI Clearance

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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