The Medical Assistant I will assist physicians with various aspects of patient care (including clerical, environmental, and organizational tasks), ensuring patient satisfaction and excellent customer service. Responsibilities include, but are not limited to, rooming patients, taking vitals, checking patients in and out, scheduling appointments and tests, answering phones and triaging messages, and additional front and back-office duties. 

The ideal candidate for this position will have excellent interpersonal and customer services skills, with proficient computer skills and medical terminology knowledge preferred. Previous Medical Assistant experience is also preferred, while any knowledge of EPIC is a plus!

• Check schedules and organize patient flow.  
• Accompany patients to exam/procedure room.  
• Assist patients, as needed, with walking, transfers, dressing, collecting specimens, preparing for exam, etc. 
• Collect patient information/history; taking vitals, performing screenings per provider guidelines. 
• Relay instructions to patients/families.
• Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Prepare patient rooms, and set up instruments and equipment according to department protocol.  
• Clean exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control. 
• Clean according to scheduled maintenance program and keep appropriate records. 
• Manage inventory of supplies; restocking exam/procedure rooms.
• Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). 
• Maintain strict confidentiality related to medical records and other data. 
• Comply with all UPMC Health System policies and procedures.
• Perform phlebotomy, EKG's, and level one labs. 
• Perform clinic procedures according to policy and procedure. 
• Assist physicians with procedures. 
• Document patient information into the medical record.
• Answer calls and provide pertinent information, including patient education, as directed.
• Obtain lab/x-ray reports, hospital notes, referral information, etc.  
• Complete forms/requisitions, as needed. 
• Schedule appointments.  
• Verify insurance coverage and patient demographics.
• Prepare and manage charts to ensure information completed and filed appropriately. 
• Other front office responsibilities, as required.