Description
Purpose:
Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks.
Responsibilities:
- Notifies patients of appointments and informs them of the necessary information including insurance cards and co-pays for their scheduled appointment.
- Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patient's needs.
- Assists with contacting and rescheduling patients when providers' schedules change.
- Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies
- Directs phone calls to the proper destination or takes messages as needed.
- Create, maintain, and enter information into databases.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Qualifications
- High school diploma or equivalent required.
- Two years of experience working in a physician's office or medical field is required.
- Associates degree required in lieu of experience.
- Experience in a telephone communication center preferred.
Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
- UPMC is an Equal Opportunity Employer/Disability/Veteran
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.
