Description
Purpose:UPMC Pinnacle is looking for IT analysts with scheduling and registration experience preferably in Epic Grand Central/Cadence. Qualified candidates will be responsible for day-to-day communication, reviews the software, demonstrates a deeper understanding of business operations, and works with Epic, the Project Team(s), and end users to tailor the system to fit the organization’s needs. The intermediate system analyst routinely performs analysis of workflows, data collection, report details, and other technical issues associated with the use of Epic software; is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications; and will design, build, test, install and maintain those solutions.
Responsibilities:
- Second and Third Level Support (Including Maintenance Activities)Independently triage and resolve level 1 and level 2 support issues. Escalate level 3 support issues accordingly.
- SDLC (System Development Life Cycle)Have an intermediate understanding of the application development life cycle. Ability to apply those principles to day to day work
- Application Upgrades and Implementation - Review and validate functionality of application upgrades and implementations. Report back on any problems. Identify new functionality and/or hardware requirements as assigned. Ability to create test plans.
- Vendor Relationships - Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members as necessary. Assist with issue escalation where applicable.
- End User Training - Create and review existing training documentation. Facilitate high-level user training sessions independently.
- Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
- System Integration - Complete assigned tasks related to system integration. Validate testing. Ability to modify existing test plans.
- Project Management - Create and contributes to project tasks and milestones. Update all project management and time tracking tools accordingly. Ability to take full ownership of a project.
- Data Quality - Maintain data quality at all times.
- Report Writing/Analysis - Write, analyze and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests.
- Process Improvement - Create and update processes. Ability to contribute to process improvement efforts.
- Documentation - Complete documentation/flow charting of system builds and maintain team's existing documentation independently. Responsible for validating current documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
- Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
- Data Confidentiality/Security - Maintain confidentiality of sensitive information at all times.
- Self-Development - Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
Qualifications
Typically has 2+ years experience with modern technology and application support through education or practical experience.Highly driven and self-motivated to meet expectations.
Ability to work independently and in a team based environment.
Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.
Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
UPMC is an Equal Opportunity Employer/Disability/Veteran
Total Rewards
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Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.
