Description

Purpose:
Serves as main point of contact with the public and with all hospital departments in routine as well as emergency situations. Acts as a resource for other telephone operators, trains new operators and schedules switchboard coverage.
The hours are from 3:00 p.m. to 11:30 p.m. with rotating weekends and holidays.
Responsibilities:

• Maintain current procedures for internal and external disasters, fire emergencies, bomb scares and disaster plans.
• Provide relief coverage to support staff.
• Perform all functions of Telephone Operator.
• Monitor new employee training and certifies trainees competencies through demonstration of performance.
• Handle immediate problems and direct problems to department head.

Qualifications

• High school graduate or equivalent.
• 3 years of experience answering and processing calls through automated phone system.
• Must be able to work all shifts, seven days a week.
• Ability to interpret procedure manuals (i.e. fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
 

• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal


• UPMC is an Equal Opportunity Employer/Disability/Veteran

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