At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Lead Telephone Operator

  • Job ID: 532924528
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 3:00 p.m. to 11:30 p.m.
  • Shift: Evening Job
  • Facility: Pinnacle Health Support Services
  • Department: Telecommunications-Opera
  • Location: 111 South Front Street, Harrisburg PA 17105
  • Union Position: No
  • Salary Range: $15.19 to $22.65 / hour


Serves as main point of contact with the public and with all hospital departments in routine as well as emergency situations. Acts as a resource for other telephone operators, trains new operators and schedules switchboard coverage.
The hours are from 3:00 p.m. to 11:30 p.m. with rotating weekends and holidays.

  • Maintain current procedures for internal and external disasters, fire emergencies, bomb scares and disaster plans.
  • Provide relief coverage to support staff.
  • Perform all functions of Telephone Operator.
  • Monitor new employee training and certifies trainees competencies through demonstration of performance.
  • Handle immediate problems and direct problems to department head.



  • High school graduate or equivalent.
  • 3 years of experience answering and processing calls through automated phone system.
  • Must be able to work all shifts, seven days a week.
  • Ability to interpret procedure manuals (i.e. fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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