At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Referral Coordinator

  • Job ID: 543958327
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 7 a.m. to 7 p.m
  • Shift: Variable
  • Facility: UPMC Pinnacle
  • Department: Planning and Development
  • Location: 1426 N Third Street, Harrisburg PA 17102
  • Union Position: No
  • Salary Range: $15.42 to $23.67 / hour

Description

Our team is growing, and we have an opportunity available for Central Scheduler at the Veteran Care Service. If you’re passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!  This is a Monday through Friday, variable shift position. Apply today! 

Purpose: Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks.


Responsibilities:

  • Notifies patients of appointments and informs them of the necessary information including insurance cards and co-pays for their scheduled appointment.
  • Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patient's needs.
  • Assists with contacting and rescheduling patients when providers' schedules change.
  • Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies
  • Check the patient in and out for appointments
  • Directs phone calls to the proper destination or send messages as needed.
  • Create, maintain, and enter information into databases.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities. 

Qualifications

  • High School diploma required.
  • Some college preferred. Additional training as a medical secretary, licensed/certified practical nurse, paramedic or emergency medical technician is preferred.
  • 5 years experience working with the public in a health care setting, with a strong service orientation.
  • Sound working knowledge of medical terminology and ability to discern clinical and non-clinical service needs.
  • Strong interpersonal and communication skills, and computer literacy/data entry skills are required.
  • High level of independence required in problem solving activities.
  • Strong organizational skills that will generate efficiency & effectiveness.
  • Adaptable to change. Ability to handle multiple tasks in a fast paced environment & function independently and be ability to prioritize actual referrals.
  • Ability to analyze issues objectively & provide workable solutions & implement those actions.
  • Team player, flexible, and adaptable to change.
  • Ability to type at least 35 words per minute.


Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

 

 

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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