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   Current UPMC employees must apply in HR Direct

Client Services Liaison

  • Job ID: 515217323
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Pinnacle Health Medical Services - Fast Care
  • Department: Express Care College Ave
  • Location: 233 College Ave, Lancaster PA 17603
  • Union Position: No
  • Salary Range: $17.52 to $26.27 / hour

Description

Purpose:
Focuses on customer service through establishing and maintaining relationships with clients. Ensure services are delivered within established timeframes, problem-solving, and communicating regularly with the client. Knowledgeable of occupational health industry standards and maintains industry certifications.

Responsibilities:

  • Performs following system-wide competencies/behaviors. Performs other duties as assigned. 
  • Represents the organization as a liaison between the practice and our clients. Communicates effectively with clients, patients, and staff to provide excellent customer service through daily rounding and patient satisfaction. 
  • Ensure equipment is calibrated and documented according to established protocols and industry standards. 
  • Participates in the delivery of occupational health events, training, and performs onsite services as a member of the mobile training team. 
  • Obtains vital signs and chief complaints. Completes a thorough nursing assessment. Assists providers as needed with examinations, procedures, specimen collection, and immunization administration. 
  • Assists with the development, and adherence of internal workflows to ensure quality programs, and accurate service delivery.   
  • Performs drug and alcohol collection following established regulations and protocols.  Serves as an on-call urine drug screen and breath alcohol collector 
  • Ensure that services are delivered with the highest standards of quality, regulatory compliance, and within a timely manner. Maintains staff competencies and industry certifications (DATIA, Audio, etc.) 

Qualifications

  • Medical Assistant Certification, Licensed Practical Nurse, or equivalent medical experience
  • Medical Assistant Certification or Licensed Practical Nurse preferred
  • BLS required
  • Occupational Health experience preferred.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct