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   Current UPMC employees must apply in HR Direct

PC Consultant - Associate

  • Job ID: 565174891
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: ISD PC Support
  • Location: 201 State St, Erie PA 16550
  • Union Position: No
  • Salary Range: $16.37 to $23.90 / hour

Description

UPMC is currently looking to hire an Associate PC Consultant to join their growing team. This position will be located at Hamot Medical Center and will work within a team to support up to 40 UPMC sites in the Erie area. The PC Consultant will provide day to day support for the UPMC community end user computing devices. This support could include hardware, application, and data communications troubleshooting.


Responsibilities:

  • Actively participate in technical mentorship by intermediate and senior level team members.
  • Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.
  • Provide second level support for problem requests escalated by the ISD Help Desk and coordinates with UPMC personnel and vendors to resolve issues. Report back to the ISD Help Desk and end user, regarding problem status until resolved. Document request status and resolution activities, as directed.
  • Assist with relocating standard desktop computers and devices within the UPMC end user community, as directed by the Manager of User Support, the PC Support Supervisor, and/or Senior PC Support Consultants.
  • Demonstrates appropriate, clear, concise, and effective written and oral communications.
  • Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Follow procedures for documentation of PC Support services to the UPMC end user community. Update all project management and time tracking tools accordingly.
  • Ability to manage time, tickets, and workload under the direction of leadership.
  • Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.

Qualifications

  • Familiarity with desktop support and desktop support practices through education or practical experience.
  • Ability to perform basic/standard IT procedures and protocols.
  • Experience with Windows 7 and 10 is preferred
  • Must be willing and able to report for work at various UPMC facilities within a 5-10 mile radius and comfortable within a hospital environment. Mileage is reimbursed based on UPMC rates.
  • Rely on buddy system/coach to demonstrate applied skills and to guide non-routine actions.
  • Ability to lift 50 pounds and walk up and down hills, to reach the various end user sites at UPMC. Additionally, this position may be required to maintain a stand by status as part of a rotation within the team.
  • This is a standard Monday-Friday, Daylight position that will require the candidate to be on call every 8-12 weeks.

Licensure, Certifications, and Clearances:

  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as Women in Information Technology (WIT), and PRIDE Health, that support the implementation of our diversity strategy.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct