Description
Works from a multi-line centralized communication center, offering triage and health information to patients by prioritizing incoming calls based on clinical acuity. Responsible for assessing the needs of the patient, develops a care plan based upon phone triage assessment, and directs patients to the appropriate healthcare provider/facility if required.
Responsibilities:
- Provides patient education regarding disease management and medications, and anticipatory guidance and counseling.
- Provides healthcare recommendations based on assessment of patient needs using approved protocols.
- Processes prescription refills
- Know and follow all organizational/departmental policies/procedures
- Incorporate leading/evidence-based practice in quality/safety into every day work. Commit to high quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involvingpatient safety. Speak up with other service partners to ensure high quality and safety. Report serious events/incidents per policy.
- Assesses patients by eliciting a focused health history.
- Documents accurately all call inquiries, communicating complex triage calls with Director and/or physician and takes verbal orders.
- Assists with statistical data collection
- Assume responsibility for personal development and education.
- Provides healthcare information to patients through telecommunications media using the nursing process.
- Communicates with other departments and pharmacies regarding patient needs, as necessary.
- Orders labs/testing and schedules appointments with the office as needed
Qualifications
- Certificate in Nursing required.
- 3 years of experience as a Staff RN required.
- Computer experience strongly preferred.
Licensure, Certifications, and Clearances:
Registered Nurse licensure in the Commonwealth of Pennsylvania required
- Cardiopulmonary Resuscitation (CPR)
- Registered Nurse (RN)
- UPMC is an Equal Opportunity Employer/Disability/Veteran
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.
