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   Current UPMC employees must apply in HR Direct

Director, Emergency Services


The Director, Emergency Services, reporting to the Chief Nursing Offer/VP of Patient Care Services, UPMC East, will work collaboratively with nursing and physician leadership to coordinate, implement, and monitor the operations for Emergency Services. This position will have oversight to ensure that appropriate resources are available to meet patient care needs and be accountable for achieving quality patient care by identifying, analyzing, and redefining clinical and system processes/operations to improve and ensure positive patient outcomes. The Director, Emergency Services will also provide nursing leadership for Emergency Preparedness for UPMC East and coordinate activities with the hospital designated Emergency Management Coordinator (EMC). 


  • Healthy Workforce - Develops and maintains productive working relationships internally and externally by building teams and relationships through mentoring and modeling uplifting and positive communication. Extends trust by acknowledging the contributions of others; listens first, creates transparency in communications, confronts reality, and clarifies expectations. Integrates all team members into the team's work, creating an environment that supports diversity and values differences. Seeks opportunity to adopt best practice, eliminate duplication and maximize efficiency.
  • Professional Practice - Ensures a culture of caring by promoting and supporting decisions that are patient centered and within the framework of Relationship Based Care. Participates in professional organizations to enhance personal growth and facilitate collaborative relationships within the local and regional area. Supports both McCandless and Cranberry campus for Emergency Services in demonstrating continuous improvement in patient, caregiver, and physician satisfaction. Directs program teams to function within scope of practice as defined by clinical discipline and job description. Develops and evaluates clinical systems and process that facilitate delivery of comprehensive patient/family care across the continuum. Assists in the annual budget development and has oversight for budgeted annual man-hours, expense and capital budgets for responsible departments based on an analysis of needs of patients, clinical programs, staff and physicians.
  • Quality & Innovation - Works closely with clinical and administrative services in identifying opportunities for improving quality, safety, and cost of care to meet identified goals for the responsible areas. Assists with an analysis of clinical variance trends and directs programmatic activities which support the achievement of organization operational imperatives, and implements clinical practice changes as appropriate to the clinical setting. Supports and encourages involvement in the development and implementation of evidence-based practice and quality improvement initiatives. Identifies appropriate risk assessment strategies and leads risk reduction strategies for responsible areas.
  • Structural Empowerment - Establishes and achieves professional standards for quality, legal, and ethical professional practice that is supported by regulatory guidelines and policies and procedures. Demonstrates ongoing departmental and personal development, coaches and advises direct reports and professional staff in the formulation of their professional development plan. Shares learning from improvement with other departments and spreads across the campus as applicable. Supports a shared governance model, facilitating staff involvement in decision making. Promotes the ongoing development of the Professional Practice Council. Promotes peer to peer accountability.
  • Transformational Leadership - Demonstrates the ability to create a shared vision; applies critical thinking skills and utilizes financial and quality data as well as conceptual and didactic knowledge to oversee the development of the operational plan for Emergency Services. Provides an analysis of respective clinical areas to include strengths,opportunities, weaknesses and threats to define proactive processes and shares this information with the Vice President of Patient Care Services/Director of Nursing for the development of patient care and nursing strategic plan for both the McCandless and Cranberry campuses. Demonstrates initiative to address complex, high-risk problems and translates them into opportunities and challenges. Recognizes the need for a varied leadership style based on the situation and developmental stage of an individual or group. Promotes individual contributions at all levels, working with cross functional teams to effect change. Assumes a leadership role in the program development that supports and advances the strategic initiatives for Emergency Services for UPMC Passavant.



  • BSN required at time of hire or transfer into position.
  • Masters degree in Nursing or related health care field required, either at time of hire/transfer, or must be enrolled in a program within one year of hire/transfer date and completed within three years of enrollment. (i.e. public health, informational technology, administration, etc.)
  • Knowledge of clinical practice human resource management normally gained through a minimum of five years of progressively responsible experience in health care including supervision and leadership.
  • Analytical ability necessary to evaluate staff, address and improve clinical and programmatic issues and devise solutions to complex problems.
  • Leadership ability to develop staff, establish and maintain standards of performance within a national context for professional nursing practice and comply with administrative requirements.
  • Superior interpersonal and communication skills sufficient to effectively create relationships to support a healing environment with patients, families, staff, physicians and hospital personnel including senior management in both written and verbal communication.
  • Emergency Department experience preferred

Licensure, Certifications, and Clearances:

  • Advanced Cardiac Life Support (ACLS)
  • Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
  • NIH Stroke Scale (NIH)
  • National Incident Management System Incident Command
  • National Incident Management System Introduction Course
  • Pediatric Advanced Life Support (PALS)
  • Registered Nurse (RN)
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct