At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic continues to evolve. As our recruiters work to fill positions during this time, interviews and recruitment-related processes have been modified to protect and prioritize the safety of our candidates and employees.

UPMC continues to comply with any governmental guidance related to local, state, and federal COVID-19 vaccination and testing requirements where our team members live and work. UPMC strongly supports vaccination and encourages everyone who can get vaccinated to do so to protect themselves, their co-workers, and our patients. At this time, the COVID-19 vaccination is available for new or existing employees on a voluntary basis, except where required by local, state, or federal authorities. Staff in positions in our New York, Maryland, and City of Philadelphia areas must be in compliance with local COVID-19 mandates.

For more information about UPMC’s response to COVID-19, please visit upmc.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Dispatcher

  • Job ID: 504062928
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Community Life Team Inc.
  • Department: White Rose Ambulance
  • Location: 1000 Paxton Street, Harrisburg PA 17104
  • Union Position: No
  • Salary Range: $15 to $21.66 / hour

Description

Purpose:
The Dispatcher is responsible for coordinating emergent and non emergent medical transportation, for verifying that the patient meets medical criteria for a BLS/ALS ambulance, for suggesting alternate levels of transport, to include stretcher van or wheelchair van when an ambulance is not appropriate and for notifying the individual requesting the transport of the provider, telephone number, level of transport and time. Monday - Friday 3:00 pm to 11:00 pm

Responsibilities:

 

  • Maintains and knowledge of local EMS systems and geography for Western Pennsylvania, Eastern Ohio and Northern West Virginia. Uses available resources and follows directions of management in the selection and scheduling of appropriate services.
  • Utilizes prescribed Patient Ambassador Certificate (PAC) behaviors during interactions with callers. These include recommended greetings and closings; appropriate fact finding to determine needs and the ability to control and manage the interaction with the caller.
  • Schedule transportation services for Hospital Transport Team as well as maintain knowledge and display the ability to follow Hospital protocols for trauma patients arriving via EMS agencies.
  • Coordinates non-emergency medical transports utilizing both ECIN and manual processes; verifies appropriate insurance coveraged as required and documents all transports according to protocol.
  • Collect and provide data for the use of suppliers or customers as required by management.
  • Demonstrates interpersonal and organizational skills, including the ability to prioritize transports according to protocols, which nurture relationships with both internal and external customers.

Qualifications

High School graduate or GED required.

Prior experience in a service industry and dispatch experience preferred.

Knowledge and skill in using standard PC applications to include Microsoft office requests.

EMT or First Responder experience preferred.

Excellent interpersonal, communication, organizational, problem-solving and conflict resolution skills are essential.The ability to work independently and be accountable is required as is good judgment in the use of supervision.Ability to be flexible, to manage multiple clinical demands at any one time and to work in a fast paced and at times highly stressful environment is essential.Ability to establish priorities, meet deadlines, and effectively manage the work assignment is needed.Ability to form effective, positive and collaborative relationships with the multi-disciplinary team and community representatives is critical.Ability to maintain confidentiality at all times is required.Ability to maintain a professional appearance at all times is essential.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
 

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct