Description

Our team is growing and we have a variety of opportunities available for Contact Center Specialist I. If you’re passionate about customer service, are comfortable working in a call center, and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!  

Responsibilities: 
 

• Review, verify, and enter the patient's demographic and insurance information to ensure data integrity. Answer multi-line telephone system and schedule appointments, assist patients with requests for providers, and provide general office information to patients.  

• Demonstrate the ability to understand the reason/needs for the patient or clinicians call and apply the decision making ability to page or contact the appropriate physician to meet the patient's needs. 

Qualifications

• High school graduate or equivalent.
• Two years customer service experience or call center experience required.
• OR one year health insurance call center and claims adjustments experience required.
• Detail Oriented.
• Advanced knowledge of health insurance, third party payor billing requirements, medical terminology and reimbursement practices preferred.Must be able to maintain confidential information.
• Excellent organizational, interpersonal and communication skills.
• Competent in MS Office/PC skills
• Must be able to make appropriate decisions based on the circumstances as well as established protocols.
• Must have strong interpersonal, organizational, and communication skills and be able to remain professional and courteous when dealing with sensitive issues and stressful circumstances.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
 

• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal


• UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.