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   Current UPMC employees must apply in HR Direct

Billing/Collections Specialist (Harrisburg)

  • Job ID: 616988926
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Monday to Friday, 8:00 a.m. to 4:30 p.m.
  • Shift: Day Job
  • Facility: Pinnacle Health Support Services
  • Department: ASC Managed Services
  • Location: 409 South Second Street, Harrisburg PA 17104
  • Union Position: No
  • Salary Range: $15.65 to $24.73 / hour


Our team is growing and we have an opportunity available for Billing/Collections Specialist.

This position will work at 305 North Front Street, Harrisburg, PA 17101.


  • Maintain a timely schedule of account resolution, reviewing all patient and insurance balances monthly. 

  • Follow policy and procedures developed for the handling of all client mail, insurance denials, and reimbursement irregularities. 

  • Utilize all tools available to ensure reimbursement, including but not limited to, sending of appeals, redeterminations and claim investigations. 

  • Analyze patient accounts with respect to potential problems and develop an appropriate collection strategy. 

  • Analyze systems and procedures that affect the efficient billing and collection of accounts and recommend and implement needed changes. 

  • Pursue information in an aggressive, yet highly professional manner. 

  • Facilitate prompt resolution of accounts by communicating with all concerned parties, including third-party insurers, and patients and/or their representatives. 

  • Communicate pertinent reimbursement issues in a timely manner to Supervisor 

  • Adhere to the UPMC Health System and Patient Business Services Standards of Conduct. 

  • Maintain both yourself and your work in a manner consistent with a professional environment. 

  • Provide assistance to other department personnel as required through the direction of your supervisor. 

  • Adhere to Fair Debt Collection Practices Act guidelines. 

  • Attend compliance training program as defined in the compliance training policy and assist in monitoring compliance within area of responsibility. 



  • High school diploma or equivalent.
  • Two years of experience in a billing or follow-up role of a healthcare or health insurance organization.
  • Familiarity and competence on one or multiple billing and patient accounting systems.
  • A team performance orientation with regard to department, payer and the ambulatory surgery centers.
  • An understanding and ability to communicate with third-party reimbursement and regulatory requirements.
  • Prior use of Microsoft Office applications recommended especially the use of Excel and Word.
  • Understanding of CPT codes and familiarity with revenue codes.
  • Continued education and training to improve the understanding of payer communications, billing systems and analytical software tools.
  • Additional knowledge relating to hospital registration systems and processes.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days.

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct