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   Current UPMC employees must apply in HR Direct

EMS Communications Specialist

  • Job ID: 629809167
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 24/7 coverage, 365 days
  • Shift: Variable
  • Facility: UPMC Passavant
  • Department: Dispatch Center NORCOM
  • Location: 9100 Babcock Blvd, Pittsburgh PA 15237
  • Union Position: No
  • Salary Range: $16.24 to $24.96 / hour

Description

Purpose:
The EMS Communications Specialist is responsible for processing incoming patient transport requests and processing all incoming phone calls in a timely manner; and is responsible for processing all condition codes, monitoring fire alarms, addressing security requests, and providing phone operator service during off hours.

Responsibilities:

 

  • Efficiently schedule non-medically necessary transportation for eligible clients/consumers as designated by the UPMC Health Plan
  • The EMS Communication Specialist is responsible for coordinating all parts of the transportation process by working directly with the member, the applicable EMS vendor, and all other parties as necessary.
  • Plan and coordinate transportation via the appropriate mode in accordance with the policies and procedures of the UPMC Health Plan
  • Receive emergency calls and process appropriately
  • Provide exceptional customer service according to UPMC policies and procedures
  • Receive and document medical command reports and notify the emergency department
  • Monitor hospital alarm systems
  • Coordinate medical command requests from paramedic to physician and document the request
  • The EMS Communication Specialist is responsible for the tracking the number of trips used and the number of trips the member has remaining
  • Process incoming calls
  • Document all information in the Zoll RightCad system
  • Efficiently process medically necessary patient transportation requests on a timely basis.
  • Receive hospital condition codes and send out notification page per policy and procedure
  • Perform hospital operator duties on the overnight shift

Qualifications

  • High school graduate or equivalent required
  • Must possess strong computer skills
  • Current or prior EMS experience required
  • A minimum of one (1) year dispatch experience preferred
  • Knowledge of the ZOLL RightCad automated dispatch program preferred
  • Working knowledge of healthcare and health insurance preferred
  • Familiarity with medical terminology preferred
  • Ability to multitask Must possess good communication skills


Licensure, Certifications, and Clearances:
Current EMT or paramedic certification preferred
 

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct