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Surgery Scheduler

  • Job ID: 624301543
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Community Medicine Incorporated
  • Department: 55125 ZCMS1 Three Rivers Ortho
  • Location: 200 Delafield Rd, Pittsburgh PA 15215
  • Union Position: No
  • Salary Range: $15.24 to $23.27 / hour

Description

UPMC Community Medicine Incorporated is seeking a full-time Surgery Scheduler to support Three Rivers Orthopedic Associates at the UPMC St. Margaret Medical Arts Building!

The Surgery Scheduler will coordinate and schedule patients for in-patient and outpatient surgical procedures, as well as assist the surgeon and the administrator in promoting, developing, and monitoring all aspects of operations.

This is a clinical-based position, where the Surgery Scheduler will also assist with taking vitals, rooming patients, triaging patients, and assisting with minor procedures. Additional duties may also include, but are not limited to, pre-ordering x-rays, documenting information into patient charts, drawing up injections, obtaining authorizations for tests, and removing sutures/staples. 

Previous experience as a Medical Assistant and/or with direct patient care is strongly preferred for this position, as responsibilities revolve around clinical-based duties. Additionally, previous experience with scheduling (tests, appointments, surgeries, etc.) and/or obtaining authorizations is a plus, as is any previous experience with EPIC and/or in an orthopedics setting. 



Responsibilities:

  • Work directly with department to troubleshoot procedural and operations issues.
  • Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
  • Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information, to hospitals.
  • Coordinate cases and communicate with hospital personnel to obtain approval for hospital admissions.
  • Discuss and coordinate financial arrangements prior to surgery, including the collection of pre-payments.
  • Ensure that informed consents are signed.
  • Provide patients with pre and postoperative instruction according to service-specific guidelines.
  • Coordinate patient education seminars and schedule physicians accordingly.
  • Collect data for research study.
  • Schedule pre-screening exams, diagnostic testing, post-operative appointments, and surgical cases for all patients.
  • Ensure all billing and insurance information is current and accurate.
  • Complete special projects, as assigned.
  • Act as liaison between patient and referring physicians.
  • Obtain pre-certification and/or referral prior to the date of the procedure.
  • Coordinate and track internal and external marketing efforts.
  • Attend and schedule department meetings.
  • Answer and respond to all incoming telephone inquiries regarding surgery.
  • Provide educational material, both verbally and through printed materials.
  • Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
  • Perform clinic procedures according to policy and procedure.
  • Assist physicians with procedures.
  • Document patient information into the medical record.
  • Clean according to scheduled maintenance program and keep appropriate records. 
  • Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health).
  • Maintain strict confidentiality related to medical records and other data.
  • Comply with all UPMC Health System policies and procedures.
  • Prepare patient rooms, setting up instruments and equipment according to department protocol.
  • Clean exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control.
  • Answer calls, take patient messages, and follow up as appropriate.
  • Provide pertinent information, including patient education, as directed.
  • Obtain lab/x-ray reports, hospital notes, authorizations, information, etc.
  • Complete forms/requisitions, as needed.
  • Schedule appointments.
  • Verify insurance coverage and patient demographics.
  • Prepare and manage charts to ensure information completed.
  • Check schedules and organize patient flow.
  • Accompany patients to exam/procedure room.
  • Assist patients, as needed, with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
  • Collect patient information/history and take vitals.

 

Qualifications

  • High School diploma or equivalent required.
  • Completion of a Medical Assisting program OR 2-4 years of experience in a medical field.
  • Proficiency in medical terminology preferred.
  • General knowledge of computer software and practice management databases is essential.
  • Knowledge of the Epic practice management programs preferred.
  • Strong organization, time management, and interpersonal skills.
  • Tact and diplomacy are necessary in dealing with physicians, patients and their families, and other employees.
  • Ability to deal compassionately and professionally with patients is essential.
  • Work independently and possess sound decision-making skills.
  • Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans, and workers' compensation carriers, regarding scheduling and approval of surgical procedures.
  • Ability to prioritize work demands.
  • Ability to consistently maintain confidentiality with regard to all job assignments and related information.
  • Access to medications is limited to the distribution of the medication to the nurse.


Licensure, Certifications, and Clearances:

  • Advanced Cardiac Life Support (ACLS) OR Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct