COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Contact Center Specialist I

  • Job ID: 637147818
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: University of Pittsburgh Physicians
  • Department: 65550 POP15 ORTHO Adult Orthopaedics
  • Location: 3471 Fifth Avenue, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $16.36 to $25.72 / hour

Description

Purpose:

Do you have experience working in a call center or a medical office setting?  Are you excited to grow your career in customer service?  UPMC is hiring a full-time Contact Center Specialist I to work at the Kaufmann Medical Building in its Adult Orthopaedics department.  This role works Monday through Friday between the hours of 8:00am and 5:00pm.

In this role, you will serve as the first line of contact for the patient. The Contact Center Specialist I acts as an advocate for patients by providing guidance, interpretation, and education on scheduling.  They provide details regarding patients’ appointments, including directions, parking information, and required preparation.  They also review, verify, and enter the patients’ demographic and insurance information.

Look no further, apply today!

Responsibilities:

  • Answer multi-line telephone system
  • Schedule appointments, contact or page physicians according to department questionnaires, protocols and templates.
  • Review, verify and enter the patient's demographic and insurance information to ensure data integrity
  • Demonstrate ability to understand reason for patient visit and to schedule an appointment with the correct sub-specialist by obtaining medical information/diagnosis in order to accurately schedule with specific physician, or specialty.
  • Ensure effective, thorough, and accurate documentation of telephone encounter.
  • Ensure effective communication to patients regarding scheduling and call details to patients (directions, parking information, and required preparation for appointment)
  • Contact patients to discuss their post-discharge appointment requirements; follow up and coordinate all appointments for the patient needs and allow for appropriate scheduling to a specific physician or specialty.
  • Ensure effective communication and call escalation to appropriate personnel; includes thorough and accurate documentation of telephone encounter.
  • Maintain performance at or above established benchmarks for: Quality Assurance. Average Call Handling Time, Schedule Adherence and Telephone Aux usage.

 

Qualifications

  • High school graduate or equivalent.

  • 2 years customer service experience or call center experience required. OR 1 year health insurance call center and claims adjustments experience required.

  • Detail Oriented.

  • Advanced knowledge of health insurance, third party payor billing requirements, medical terminology and reimbursement practices preferred.

  • Must be able to maintain confidential information.

  • Excellent organizational, interpersonal and communication skills.

  • Competent in MS Office/PC skills.

  • Must be able to make appropriate decisions based on the circumstances as well as established protocols.

  • Must have strong interpersonal, organizational, and communication skills and be able to remain professional and courteous when dealing with sensitive issues and stressful circumstances.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

Security Alert

We are aware of scams targeting UPMC and other large companies that involve individuals posing as employees to illegitimately conduct interviews and extend false employment offers and payments to gain access to candidates' personal information. Please note that UPMC will not communicate with candidates through third-party email services like Gmail or Yahoo. While some interviews may take place via a video conferencing service, UPMC Talent Acquisition will not conduct interviews via Skype or Google Hangouts. UPMC will never ask for or disburse funds during the recruitment process. If you are hired into a role with a sign-on bonus or similar incentive, funds will be paid to you by UPMC after your start date.

If you suspect you have been a victim of a fraudulent UPMC job offer, please report the attempt using this form.