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   Current UPMC employees must apply in HR Direct

Business Analyst II- WorkPartners

  • Job ID: 617487575
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Life Solutions Admin
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $24.05 to $41.60 / hour


Shape the world of health care by joining UPMC! As a leader in the industry, we are committed to enhancing the lives of all who are a part of our community. Without our employees, we would not be able to innovate health care for our patients and health plan members. From hospitals to our corporate office, all UPMC employees impact our mission of creating life changing medicine. To continue our tradition of excellence, we are in search for a Business Analyst II to join this community as well.

Performs analysis of data and information for various UPMC products. Take leadership role in the enhancement, development, documentation, and communication of identified variances.

This role has historically been located in Pittsburgh but can be remote. 


  • Meet deadlines and turnaround times set by managers and department director (these deadlines and turnaround times will, at times, require the employee to work until the project is completed, meaning extended daily work hours, extended work weeks, or both).
  • Perform cost/benefit analysis.
  • Identify trends in expenses, utilization, medical quality, and other areas.
  • Investigate variances and derive solutions to cost increases and quality issues.
  • Perform statistical analyses, and then explain this analysis to a non-technical audience of both internal and external customers and, at times, senior management.
  • Manage special projects.
  • Monitor business unit operating performance against regional, national and international benchmarks.
  • Understand process and assume, if necessary, responsibility for production of statistical reports of monthly, quarterly and annual utilization. Monitor client session data collection to ensure accurate statistics. Provide the Senior Director with utili
  • Acts as responsible party for inserting new and updated information regarding accounts into Daybreak Company module.
  • Assist account management as needed in other marketing and promotional efforts. Complete or supervise the following activities: A. Assist in preparation of proposals for potential EAP client companies. Format and enhance the appearance of these propos
  • Supervise or assist the Account Service Administrators responsibilities for providing support to the Account Services and Marketing/Sales staff.
  • Supports and adheres to UPMC Health Systems and the departments policies, protocols and procedures, philosophy and mission, applying Service Excellence attitudes and behaviors in the process of performing all job responsibilities.
  • Share and/or supervise the administrative staff in the following functions: A. Preparing outgoing mail. Develop systems for storage of pertinent materials. B. Facilitate new and maintain existing workstations for the EAP clinical and secretarial funct
  • Serve as EAP liaison with Accounts Receivable. A. Notify Accounts Receivable of new or renewal contracts/amendments. B. Notify of any fee-for-service (FFS) billing. C. Receive and maintain monthly reports of all accounts billed and late/no payments re
  • Maintain SharePoint for LifeSolutions staff.
  • Maintain safety procedures and binders for all LifeSolutions offices.
  • Organize monthly administrative staff meetings with Administrative Service Administrator and Senior Administrative Assistant.
  • Supervise the Senior Administrative Assistant in efficient front-desk duties: reception and coordination of telephone calls and appointments for clients, many of whom are distraught or upset; responding to requests efficiently and expediently.
  • Maintain Copyright Process and request permissions to copyrighted materials for LifeSolutions publications.
  • Supervise and/or undertake special assignments as requested. Performs other related duties as required by the department.
  • Participates in yearly continuing education programs to include fire, safety, disaster and Universal Precautions.
  • Serve as administrative secretary to the Senior Director and Director of Operations, provide administrative support to the Clinical Director and Sales/Marketing Director, screening and handling telephone calls, preparing professional correspondence, and
  • Apply knowledge of computer systems, including database, and word processing software packages to enhance efficiency of EAP data management. Develop and enhance systems for data collection and entry within EAP office.
  • Serve as System Administrator or back-up for the assigned Systems Administrator for EAP. A. Full knowledge of EAP Software (Daybreak): including the knowledge of queries, reporting, problem shooting, and interfacing with PeopleSoft Module. Such knowled
  • Serves as the EAPs reserve back-up for any administrative gap related to the absence of another administrative position due to vacation, sickness, turnover, etc.
  • Understand the process and assume, if necessary, the production and distribution of monthly, quarterly and annual reports, and in collaboration with the Senior Director, produce documents that accurately reflect EAP utilization and effectiveness of the s
  • Supervise and organize the administrative details of the EAP office. A. Oversees the Senior Administrative Assistant and Account Service Administrators responsibilities for the Kronos Payroll process for all EAP employees and Casuals, including the over
  • Serve as EAP liaison with Accounts Payable. A. Handle questions regarding disbursements and purchase requisitions. B. Oversee disbursements and purchase requisitions as approved by the Senior Director. C. Fully understand the liaison role between the
  • Prepare professional communication materials, which represent EAP office.
  • Assist the Director of Sales/Marketing the supervision of the development of proposals for external organizations.
  • Maintain Policies and Procedures and coordinate meetings to review policies.



  • Bachelor's degree in mathematics, statistics, health care, management, or related business field required.
  • Master's degree preferred. Extensive related experience will be considered.
  • Minimum of two years of related work experience in financial and/or medical analysis required.
  • Experience in health care insurance or health care industry preferred.
  • Strong computer skills, with expert knowledge in Access, Excel, Crystal Reports, Cognos Reports, and other financial & statistical software packages.
  • Ability to work in a fast-paced environment a must.
  • Ability to manage multiple tasks and projects, and forge strong interpersonal relationships within the department, with other departments, and with external audiences.
  • Attention to detail is critical to the success of this position.
  • Excellent planning, communication, documentation, organizational, analytical, and problem solving abilities.
  • Advanced mathematical skills.
  • Ability to interpret and summarize results of various analyses in a timely and meaningful way.
  • Ability to effectively approach problem solving.
  • Ability to re-engineer processes to positively impact productivity in terms of timeliness and accuracy.
  • Ability to analyze financial & clinical results and to comprehend forecasting models.
  • Knowledge and good understanding of all products and benefit designs of UPMC Health.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct