Description

Purpose:
Under the direction of the area supervisor, ensure that the daily activities of the department are completely accurately and on time. Maintain a safe and professional environment for clients and employees. Perform specimen collection and processing duties following established policies and procedures. Act as a coach, mentor, instructor, and resource person for new employees. Works in conjunction with and under the supervision of the medical technologists at times.

Responsibilities:

• Reads, understands and complies with organizational and departmental policies, procedures and protocols.
• Collects specimens in a timely manner and according to established procedures.
• Follows positive patient ID policy to accurately collect and label specimens.
• Communicates appropriately with clients, patients, and coworkers. Remains polite and courteous at all times. Communicates all unresolved problems immediately to supervisor.
• Calls clients to confirm handwritten orders, obtains accurate billing information, dx codes, UPIN information, etc. when needed
• Participates on teams and special projects. Performs other duties as assigned.
• Performs basic clerical duties, i.e. filing, faxing, preparing mail, data entry, etc.
• Delegates phlebotomy priorities and other non-urgent tasks to staff as needed
• Keeps work area clean and neat. This includes waste disposal, stocking of supplies, management of lab coat cleaning.
• Interacts with all customers, internal and external, courteously and professionally; answers the phone and responds to telephone inquiries in a timely manner.
• Trains, mentors, and orients new employees as assigned.
• Completes all required documentation and statistical logs as required.
• Processes and/or packages specimens according to testing specifications. Investigates problems and documents occurrences appropriately in a timely manner
• Assists and works with staff to ensure compliance with dress codes, policies and safety regulations. Immediately reports any violations to supervisor.

Qualifications

• High School diploma or equivalent Certification from an accredited Phlebotomy or Medical Assistant program is preferred.
• Minimum 2 years experience.
• Medical terminology knowledge and laboratory information system experience is preferred.
• Must have the ability to establish work priorities and handle several procedures simultaneously.
• Must interact with other departments.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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