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Receptionist/Office Clerk

  • Job ID: 660168398
  • Status: Part-Time
  • Regular/Temporary: Limited
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Jameson
  • Department: Radiology Diagnostic
  • Location: 1211 Wilmington Avenue, New Castle PA 16105
  • Union Position: No
  • Salary Range: $13.69 to $20.75 / hour

Description

Purpose:
The Receptionist/Clerk provides receptionist, switchboard and general clerical support duties in accordance with internal established policies and procedures.

Responsibilities:

  • Organizes daily schedule of patients, greet patients and assigns rooms.
  • Maintains competency requirements.
  • Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
  • Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
  • Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
  • Anticipates and responds to meet customer needs.
  • Respond appropriately to crisis situation as a team member.
  • Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
  • Immediately report any situation that may impact safety of patients, visitors and staff.
  • Provides front desk coverage as assigned.
  • Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
  • Account for all customers in the clinic.
  • Provides lobby/waiting room coordination and supervision.
  • Serve as liaison between customer and clinic staff.
  • Escort wheelchair and ambulatory residents to/from various areas of the facility as requested.
  • Answer telephone calls and handles routine inquiries; direct calls to appropriate individuals.
  • Perform office duties including typing letters and other documents, data entry, printing labels, forms and reports for various departments as needed.
  • Follow the chain of command guidelines for inter-facility problem solving.
  • Exhibit a spirit of flexibility and cooperation and has a pleasant, friendly and compassionate personality treating both residents and coworkers with dignity and respect; represents the facility in a professional manner.
  • Accept responsibility and accountability for all assignments.
  • Assist departments with special mailings, lists or other projects as requested.
  • Maintain confidentiality in regards to resident information and records.
  • Other Duties as Assigned.

 

Qualifications

  • Must possess High School diploma or equivalent.
  • Some clerical and switchboard training preferred.
  • Must possess a valid Pennsylvania Driver's License and willingness to travel as needed.
  • Must possess excellent communication and interpersonal skills.


Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct