Description

• Assist with network sizing and network troubleshooting. Assist with installation and support of network switches and routers, including LAN/WAN/WLAN systems. Assist in the implementation and maintenance of data and voice communication networks. Develop working knowledge of multiple communications protocols.
• Provide ISD Level I support services for problem calls escalated by the NOC and coordinate with UPMC personnel and vendors to resolve issues. Report back to the NOC on problem status until resolved.
• Coordinate and support installation of data communications network hardware including, but not limited to network switches, routers, controllers, wireless access points, servers, printers, personal computers, etc. as outlined and documented in assigned project(s) and/or initiative(s).
• Plan, publish, maintain, and distribute technical documentation pertaining to UPMC Data Communications network including pictures, procedures, practices, and problem determination guidelines as requested or assigned by the Manager, Data Communications, and/or the Director, ISD Technical Services Department.
• Coordinate with other ISD departments or assigned group/person, on all requests for addition, relocation, and/or removal of required wiring to meet UPMC network client requirement(s).
• Review all assigned UPMC network client specialized service requests, received through request notification systems and respond to client requests, within service level, providing information as to service(s) and lead-time to meet objective. Coordinate with client in service delivery activities.
• Apprise project manager of status, schedule variances, and outstanding issues. Balance quality of work with deadlines and budget. Control project costs and communicate any project-related expenses to project manager.
• Record time spent on assignments (projects, initiatives, requests) in accordance with ISD Enterprise Communications Group Policies and guidelines. Provide support as required by ISD's Disaster Recovery Plan. Understand and explain network topologies, network hardware and protocols. Troubleshoot simple network problems.
• Provide on-call support (business hours) as established and in accordance with ISD Enterprise Communications Group Policies and Procedures, Service Level Agreements, and any other documentation or directives, as determined by the Manager, Data Communications and/or the Director, ISD Enterprise Communications Group.
• Provide on-call support (non-business hours) as established and in accordance with ISD Enterprise Communications Group Policies and Procedures, Service Level Agreements, and any other documentation or directives, as determined by the ISD Enterprise Communications Group. The position will be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.
• Maintain electronic documentation, as defined by the Manager outlining wiring and interconnection for all UPMC facilities, as approved by the Manager and/or the Director, ISD, including master and intermediate wiring closet configurations, cross-connection to data communications hardware (switches, routers, hubs, etc.), and other hardware as part of all projects and/or initiatives assigned. Coordinate with other ISD departments or assigned group/person, on all requests for addition, relocation, and/or removal of required wiring to meet UPMC network client requirement(s).
• Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures. Perform site surveys with ISD and client representatives to insure complete and accurate record-keeping and project documentation for requested services, including wiring requirements in support of the client request, specialized power requirements in support of data and/or voice communications hardware. Provide technical assistance pertaining to guidelines and/or rules/regulations covering wiring systems and network infrastructure connectivity.

Qualifications

• Typically has familiarity with data communications infrastructure design and support through education or practical experience.
• Mastery of the essential basic knowledge base for an IT professional.
• Ability to perform basic/standard IT procedures and protocols.
• Complete on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.