At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic unfolds. Visit upmc.com/vaccinesupport to learn more about how you can help.

Our recruiters will continue to fill positions throughout this time, but interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

Search Our Jobs

   Current UPMC employees must apply in HR Direct

Patient Service Coordinator (Medical Assistant)

Description

UPMC Hillman Cancer Center is currently hiring a full-time Patient Service Coordinator. This will be a Monday - Friday, daylight position. 

The Patient Service Coordinator position is an advanced Medical Assistant type role. This position will be utilized in a dual capacity; at times the staff member will be asked to function like a Medical Assistant, rooming and triaging patients, performing EKGs, taking vital signs, etc. At other times, this staff member will be asked to function in the business office where they will answer phones, schedule patients, and check patients in and out.

Do you have previous Medical Assistant or Phlebotomy experience? Are you a team player that is looking for a rewarding career in a fast-paced environment? Apply today!


Responsibilities: 

  • Completes vital signs, specimen testing and EKGs as needed.
  • Organizes daily schedule of patients, greet patients and assigns rooms.
  • Orders supplies for unit as necessary.
  • Maintains competency requirements.
  • Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
  • Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
  • Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
  • Other Duties as Assigned.
  • Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
  • Anticipates and responds to meet customer needs.
  • Respond appropriately to crisis situation as a team member.
  • Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
  • Assists in the registration of patients to include verification and confirmation of health insurance coverage.
  • Immediately report any situation that may impact safety of patients, visitors and staff.
  • Provides front desk coverage as assigned.
  • Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
  • Account for all customers in the clinic.
  • Provides lobby/waiting room coordination and supervision.
  • Serve as liaison between customer and clinic staff.
  • Collects 100% of copays daily and correctly balances at the end of each day.
  • Coordinates scheduling to include testing.
  • Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.
  • Patient Ambassador Service -Establish and maintain effective working relationships with patients, family members, physicians and staff. Listens to and addresses the patient's concerns. Articulates understanding of patient's situation/concerns
  • Communication Greets, receives, directs and provides all patients/families/guests of HCC 2nd Floor Outpatient Services with prompt, courteous, and helpful attention at all times. Handles clients who are anxious and/or upset tactfully and profession
  • Miscellaneous Reports promptly for work on a daily basis & utilizes KRONOS consistently. Follows new PTO policies in meeting time schedule as evidenced by attendance, including patterns of ill time and/or unscheduled absences. Notifies supervisor
  • Office Systems Verifies the patient's Medical Record (chart) for the next scheduled Clinic day from the Front Office by 4:00 p.m., on a daily basis.
  • Office Systems Verifies the patient's Medical Record (chart) for the next scheduled Clinic day from the Front Office by 4:00 p.m., on a daily basis.
  • Inventory Checks and adequately restocks equipment and supplies in every examination room/Treatment Room (bedside cabinets, Treatment Room cupboards) consistently. Supply rooms on a daily basis (with attention to expiration dates). Provides list of n
  • Environmental Orderliness Straightens up and tidies each examination room (changes linen or exam table paper), treatment room and the hall following each patient use and at the end of the day. Straightens up and tidies conference rooms/ utility roo
  • Patient Care Prioritizes time and is readily available to assist with every scheduled clinical on a daily basis. Greets patients in a friendly manner, escorts them to examination rooms/Treatment Room, and assists patients in preparing for physical

 

Qualifications

  • High School graduate or equivalent required.
  • Minimum of three years of direct patient care and or phlebotomy experience.
  • Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
  • Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
  • Possesses excellent organizational skills.


Licensure, Certifications, and Clearances:
Medical Assistant or Phlebotomy licensure preferredCPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
 

  • Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct