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Workforce Coordinator, Registration/Scheduling

  • Job ID: 656161318
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc Patient Access
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: No
  • Salary Range: $20.97 to $34.97 / hour


UPMC Revenue Cycle is hiring a Workforce Coordinator to join our team!  This position will cover the point of the service registration, central admission center, and pre-arrival.  The candidate will be responsible for the coordination of daily operations related to applicable call centers. The project coordinator will serve as a team lead for staff members, assist in maintaining the quality and efficient operation of the call centers, and provide support to the point-of-service sites to ensure call coverage as needed.

If you have prior EPIC and Revenue Cycle experience, this could be the job for you!  Look no further and apply today. 



  • Coordinate projects assigned by manager
  • Compile daily, weekly, monthly staff productivity and call center reports for management review
  • Responsible for providing feedback and recommending corrective actions
  • Work with management to ensure adequate staff, contingency plans, and workflow monitoring
  • Schedule call center staff based on call patterns and skills, call volume monitoring, and coordinating resources for various call queues
  • Ensure all calls are answered within the established minimum standard
  • Provide coverage as needed to support daily call center operations
  • Analyze workflow to maximize automation and follow-up procedures
  • Work with appropriate point of service supervisors and staff to address patient access issues
  • Monitor and ensure appropriate level of phone coverage is provided to enhance and improve patient access



  • High School diploma or equivalent and five years of call center, business or workforce management experience, OR Associate's degree and three years of call center, business or workforce management experience, OR Bachelor's and one year of call center, business or workforce management experience.
  • Bachelor's degree in business or health administration preferred.
  • Previous Epic experience a plus Must be knowledgeable of operational processes within a call center, business or workforce management environment.
  • Must possess excellent computer skills, including experience in Microsoft Word, Excel, and Access applications
  • Must possess strong technical and analytical skills Must demonstrate the ability to communicate well, both orally and in writing, and effectively problem solve.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct