Description

Purpose:
Credentialed Trainers (CT) use the curriculum, lessons, and training materials created by the principal trainers to train end-users and provide post-training support.

Responsibilities:

• Prepares training materials to use during classroom training.
• Facilitates training sessions to end-users on proper use of the application.
• Assists in the coordination of training logistics (i.e. courses, meeting rooms, registrations, timeframes, etc.) in collaboration with the Principal Trainer.
• Assists in the preparation of the training system for hands-on training, developing training scenarios and training patients, etc.
• Maintains system documentation.
• Coordinates the training of end-users for new releases.
• Provides demonstrations of system functionality as necessary.
• Administers post-live refresher, optimization and skills-enhancement training.
• Administers end-user proficiency assessments and in-system checklists.
• Administers end-user proficiency assessments and in-system checklists.
• Tests lesson plans and training environment build.
• Collects feedback from trainees in class and communicates feedback information to Principal Trainer
• Maintains open, productive communication with management and staff of both internal and external customers.
• Identifies and escalates concerns of pertinent issues to Director or Vice President directly responsible for the specific project or initiative as appropriate.
• Maintains and promotes positive, productive and proactive inter- and intradepartmental relationships to facilitate effective collaboration.
• Provides consultation related to information systems.
• Updates and manages project/activity list.
• Adheres to PinnacleHealth Standards of Behavior.
• Serves as a positive role model for individuals in the department and throughout the organization.
• Sets annual goals for personal and professional growth.

Qualifications

• Ability to lead others and clearly communicate the importance of training to all stakeholders in the project.
• Experience with adult education, instructional design and curriculum delivery.
• Strong verbal communication and public speaking skills.
• Knowledge of organizational workflows.
• Ability to develop and adhere to time schedules in order to meet project deadlines and to sequence activities logically.
• Interpersonal skills at a level to function well in a wide range of administrative, management and patient care environments.
• Regular need to work effectively with a wide range of very senior to very junior individuals under training project and ad hoc conditions.
• Ability to follow instructions, procedures, and assignments accurately within a set time frame and to function under stressful situations in a calm and rational manner.
• Knowledge of and the ability to use PC-based word processing, spreadsheet, and presentation software to create teaching/learning materials and documentation.
• Excellent knowledge of English grammar and spelling for use in both verbal and written communication.
• Bachelor's degree in specialty or Education preferred.
• Experience with technology and/or healthcare is strongly desired.
• A proficiency in Microsoft Word and Excel preferred.
• Skill and experience in adult education preferred.
• A detailed understanding of workflows and system configuration preferred.
• Strong interpersonal skills and effective communication skills preferred.
• Strong organizational skills preferred.
• A strong belief in the value of the Epic installs preferred
• The ability to write well preferred.
• Clinical or operational experience preferred.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal


• UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.