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   Current UPMC employees must apply in HR Direct

Credentialed Trainer

  • Job ID: 670447659
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Pinnacle
  • Department: Information Sys Training
  • Location: 111 South Front Street, Harrisburg PA 17105
  • Union Position: No
  • Salary Range: $21.53 to $32.28 / hour


Credentialed Trainers (CT) use the curriculum, lessons, and training materials created by the principal trainers to train end-users and provide post-training support.



  • Prepares training materials to use during classroom training.
  • Facilitates training sessions to end-users on proper use of the application.
  • Assists in the coordination of training logistics (i.e. courses, meeting rooms, registrations, timeframes, etc.) in collaboration with the Principal Trainer.
  • Assists in the preparation of the training system for hands-on training, developing training scenarios and training patients, etc.
  • Maintains system documentation.
  • Coordinates the training of end-users for new releases.
  • Provides demonstrations of system functionality as necessary.
  • Administers post-live refresher, optimization and skills-enhancement training.
  • Administers end-user proficiency assessments and in-system checklists.
  • Administers end-user proficiency assessments and in-system checklists.
  • Tests lesson plans and training environment build.
  • Collects feedback from trainees in class and communicates feedback information to Principal Trainer
  • Maintains open, productive communication with management and staff of both internal and external customers.
  • Identifies and escalates concerns of pertinent issues to Director or Vice President directly responsible for the specific project or initiative as appropriate.
  • Maintains and promotes positive, productive and proactive inter- and intradepartmental relationships to facilitate effective collaboration.
  • Provides consultation related to information systems.
  • Updates and manages project/activity list.
  • Adheres to PinnacleHealth Standards of Behavior.
  • Serves as a positive role model for individuals in the department and throughout the organization.
  • Sets annual goals for personal and professional growth.


  • Ability to lead others and clearly communicate the importance of training to all stakeholders in the project.
  • Experience with adult education, instructional design and curriculum delivery.
  • Strong verbal communication and public speaking skills.
  • Knowledge of organizational workflows.
  • Ability to develop and adhere to time schedules in order to meet project deadlines and to sequence activities logically.
  • Interpersonal skills at a level to function well in a wide range of administrative, management and patient care environments.
  • Regular need to work effectively with a wide range of very senior to very junior individuals under training project and ad hoc conditions.
  • Ability to follow instructions, procedures, and assignments accurately within a set time frame and to function under stressful situations in a calm and rational manner.
  • Knowledge of and the ability to use PC-based word processing, spreadsheet, and presentation software to create teaching/learning materials and documentation.
  • Excellent knowledge of English grammar and spelling for use in both verbal and written communication.
  • Bachelor's degree in specialty or Education preferred.
  • Experience with technology and/or healthcare is strongly desired.
  • A proficiency in Microsoft Word and Excel preferred.
  • Skill and experience in adult education preferred.
  • A detailed understanding of workflows and system configuration preferred.
  • Strong interpersonal skills and effective communication skills preferred.
  • Strong organizational skills preferred.
  • A strong belief in the value of the Epic installs preferred
  • The ability to write well preferred.
  • Clinical or operational experience preferred.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct