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   Current UPMC employees must apply in HR Direct

Central Scheduler

  • Job ID: 658440061
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 8 a.m. to 4:30 p.m.
  • Shift: Day Job
  • Facility: Pinnacle Health Cardiovascular Institute
  • Department: CVTS
  • Location: 205 South Front Street, Harrisburg PA 17105
  • Union Position: No
  • Salary Range: $15.42 to $23.67 / hour

Description

Purpose:
Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks.

Responsibilities:

  • Schedule new/return patients with appropriate physicians. Schedule required diagnostic tests.
  • Answer incoming calls in a timely and efficient manner.  Confirm patient appointment date, time, and location. 
  • Respond to requests for general information and screen incoming calls referring them to appropriate individuals.
  • Gather/verify and record demographic, financial and insurance information on each patient/family member/guarantor during scheduling process.
  • Prior experience with EPIC.  Enter information in the EPIC system
  • Act as a reference for any patient questions, handles when possible and follow up to assure that each patient inquiry has been satisfied.
  • Request assistance from clinical staff if there is a question of the severity of illness or symptoms. 
  • Maintain a positive attitude characterized by caring, concern and support for patient, visitors, medical staff and co-workers. 

Qualifications

  • High school diploma or equivalent required.
  • Two years experience working in a physicians office or medical field required.  Associates degree required in lieu of experience.
  • Experience in a telephone communication center and scheduling experience preferred.
  • Excellent written and verbal communication skill are required.
  • EPIC EMR experience preferred.


Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
 

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct