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   Current UPMC employees must apply in HR Direct

Retail Host

Description

Purpose:
Responsible for ensuring guest satisfaction with food service utilizing customer service skills. Delivers and serves nutritionally-appropriate and attractive meals in a timely manner. Practices appropriate food handling techniques and food safety procedures in all aspects of job.  This position will be rotating shifts, and will including nights and weekends when needed.  

Responsibilities:

 

  • Communicates customer complaints and concerns effectively with other team members.
  • Displays customer service skills when responding to meal service requests, resulting in a satisfied customer.
  • Complete any closing side work assigned.
  • Performs sanitation for assigned work area in accordance with departmental procedures and health department guidelines.
  • Adheres to department procedures regarding the operation of all food service equipment.
  • Clear tables of dishes and other used items.
  • Expedite food items and service customers.
  • Serves meals within established timeframes, adhering to departmental standards for appearance, food quality, and temperature control.
  • Receive and place food orders from customers when applicable.
  • Clean, stock and maintain service station and all service areas where applicable
  • Demonstrate an understanding of and proficiency with the ?Culture of Service? model.
  • Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.
  • Engages guests using the designated department script, to include proper greeting, eye contact and smiling

 

Qualifications

Diploma/GED OR 1 YR previous job experience required in lieu of HS Diploma/GED Excellent Customer Service experience preferred.

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct