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   Current UPMC employees must apply in HR Direct

Emergency Department Patient Access Representative

  • Job ID: 2100011C
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift:
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc Mobile Pt. Access
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: no
  • Salary Range: $14.79 to $22.56 / hour

Description

UPMC has full-time opportunities for individuals who are looking to provide top-notch customer service to our patients. We are seeking candidates who will work within our Revenue Cycle Mobile Patient Access department as an Emergency Department Patient Access Representative.

In this position, you will be responsible for welcoming patients upon arrival, educating patients on their co-payments and financial obligations, and collecting payments (when applicable) along with collecting consent signatures.

Candidates interested in this position must be willing to travel to any UPMC Emergency Departments throughout Allegheny County and Cranberry to work a variety of shifts during daylight, evening, and overnight hours. Weekend and holiday availability is required. After floating for at least six months on the mobile team, there is the potential to be placed at one Emergency Department.
 
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network , that support the implementation of our diversity strategy.

Up to the challenge? Apply today!

Responsibilities:
  • Support and contribute to UPMC service excellence mission and abide by all UPMC departmental policies, procedures, goals, and values in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
  • Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
  • Proper patient identification to start clinical record. Works independently to perform a timely patient interview and registration for services at the bedside. Obtains or updates necessary demographic and insurance-related information.
  • Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
  • Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
  • Facilitator of financial gatekeeping with clinical partners.
  • Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
  • Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
  • Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
  • Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
  • Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy
  • Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.

Qualifications

  • Completion of high school diploma or equivalent.
  • Excellent interpersonal, written and verbal communication skills are required.
  • Two years of experience in a medical, billing, fiscal or customer service function is preferred.
  • Experience with personal computer based applications, other various office equipment and proficient typing skills.
  • Medical terminology and third party health care coverage experience preferred.
  • Initiative to work productively with minimal supervision.
  • Able to work well under pressure.
Clearances/Licensure:

Act 33 Child Clearance with Renewal
Act 34 Criminal Clearance with Renewal
Act 73 FBI Clearance

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct