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   Current UPMC employees must apply in HR Direct

Scheduling Coordinator

  • Job ID: 658485088
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 2 p.m. to 10:30 p.m.
  • Shift: Evening Job
  • Facility: UPMC Pinnacle Hospitals
  • Department: Operating Room WS
  • Location: Technology Parkway, Mechanicsburg PA 17050
  • Union Position: No
  • Salary Range: $15.42 to $23.67 / hour

Description

Purpose:
Schedule urgent or emergent surgeries and communicate with physicians and other departments about upcoming surgical cases. Maintain patient demographics and interact with patients and others (on the telephone and in-person) in a courteous and respectful manner.

Responsibilities:

  • Request assistance from nurses, APPs, and/or MD, if there is a question of the severity of illness or symptoms.
  • Answer incoming calls in a timely and efficient manner.
  • Enter information into the EPIC system.
  • Respond to requests for general information and screens incoming calls referring them to appropriate individuals.
  • Function as intermediary and receptionist in the office of the Manager to include greeting visiting physicians, patients, representatives of pharmaceutical companies, and equipment manufacturers.
  • Responsible for ordering and managing office supplies inventory.
  • Responsible for scheduling patients.
  • Provide coverage in absence of department ORA.
  • Courteously respond and follow up with physician request in scheduling.
  • Provide statistical data to physicians when requested.
  • Maintain both self and work area in a manner consistent with a professional environment.
  • Greet patients and others, answer telephone calls, and deliver messages to the staff.
  • Maintain a positive attitude characterized by caring, concern, and support for patients, visitors, medical staff, and co-workers. Demonstrate, on a consistent basis, the behaviors which comprise The Basics of Service Excellence.
  • Demonstrate thorough knowledge of the programs and services of the UPMC Health
  • Type correspondence, memoranda, reports, forms, etc. for the staff when necessary.
  • Complete appropriate forms, consistent with insurance requirements, and follow up on any incomplete or inaccessible information to assure a completed record.
  • Act as a reference for any patient questions handles when possible and follow up to assure that each patient inquiry has been satisfied.
  • Promote the use of those services to consumers.
  • Assure that the release of information is handled following the laws of confidentiality.
  • Observe both Health System and departmental policies and procedures.
  • Schedule all evaluations in a timely and efficient manner.
  • Appropriately interact with nurses, physicians, and other office support.
  • Assure phone contact with patients and referring physician/office regarding essential follow-up in a timely and professional manner.
  • Some functions may also be delegated to other secretaries as deemed necessary.
  • Provide assistance to all patients and families.
  • System and the ability to access those services.
  • Photocopy correspondence and documents as requested.
  • Provide clinic scheduled when requested by physician or clinic staff.

 

Qualifications

  • B.A. degree and 1 year of experience in a related fiscal/admission/registration function; or 2 years of college, business school education, or medical secretary training and 1-2 years of experience; or equivalent combination of education and experience required.
  • Knowledge of third-party health care coverage and familiarity with medical terminology is required, including an understanding of Blue Cross, Medicare, Medical Assistance, and commercial insurance coverage for hospitalization and outpatient service.
  • Excellent written and verbal communication skills are required.
  • Experience in guest relations is preferred.
  • Experience with computer-based systems preferred.
  • Must function well under stressful conditions.


Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
 

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct