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   Current UPMC employees must apply in HR Direct

Scheduling Coordinator

  • Job ID: 658485088
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 2 p.m. to 10:30 p.m.
  • Shift: Evening Job
  • Facility: UPMC Pinnacle Hospitals
  • Department: Operating Room WS
  • Location: Technology Parkway, Mechanicsburg PA 17050
  • Union Position: No
  • Salary Range: $15.42 to $23.67 / hour


Schedule urgent or emergent surgeries and communicate with physicians and other departments about upcoming surgical cases. Maintain patient demographics and interact with patients and others (on the telephone and in-person) in a courteous and respectful manner.


  • Request assistance from nurses, APPs, and/or MD, if there is a question of the severity of illness or symptoms.
  • Answer incoming calls in a timely and efficient manner.
  • Enter information into the EPIC system.
  • Respond to requests for general information and screens incoming calls referring them to appropriate individuals.
  • Function as intermediary and receptionist in the office of the Manager to include greeting visiting physicians, patients, representatives of pharmaceutical companies, and equipment manufacturers.
  • Responsible for ordering and managing office supplies inventory.
  • Responsible for scheduling patients.
  • Provide coverage in absence of department ORA.
  • Courteously respond and follow up with physician request in scheduling.
  • Provide statistical data to physicians when requested.
  • Maintain both self and work area in a manner consistent with a professional environment.
  • Greet patients and others, answer telephone calls, and deliver messages to the staff.
  • Maintain a positive attitude characterized by caring, concern, and support for patients, visitors, medical staff, and co-workers. Demonstrate, on a consistent basis, the behaviors which comprise The Basics of Service Excellence.
  • Demonstrate thorough knowledge of the programs and services of the UPMC Health
  • Type correspondence, memoranda, reports, forms, etc. for the staff when necessary.
  • Complete appropriate forms, consistent with insurance requirements, and follow up on any incomplete or inaccessible information to assure a completed record.
  • Act as a reference for any patient questions handles when possible and follow up to assure that each patient inquiry has been satisfied.
  • Promote the use of those services to consumers.
  • Assure that the release of information is handled following the laws of confidentiality.
  • Observe both Health System and departmental policies and procedures.
  • Schedule all evaluations in a timely and efficient manner.
  • Appropriately interact with nurses, physicians, and other office support.
  • Assure phone contact with patients and referring physician/office regarding essential follow-up in a timely and professional manner.
  • Some functions may also be delegated to other secretaries as deemed necessary.
  • Provide assistance to all patients and families.
  • System and the ability to access those services.
  • Photocopy correspondence and documents as requested.
  • Provide clinic scheduled when requested by physician or clinic staff.



  • B.A. degree and 1 year of experience in a related fiscal/admission/registration function; or 2 years of college, business school education, or medical secretary training and 1-2 years of experience; or equivalent combination of education and experience required.
  • Knowledge of third-party health care coverage and familiarity with medical terminology is required, including an understanding of Blue Cross, Medicare, Medical Assistance, and commercial insurance coverage for hospitalization and outpatient service.
  • Excellent written and verbal communication skills are required.
  • Experience in guest relations is preferred.
  • Experience with computer-based systems preferred.
  • Must function well under stressful conditions.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct