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   Current UPMC employees must apply in HR Direct

BSU Case Manager II


The BSU Case Manager II will represent the Base Service Unit and WPIC/UPMC in providing administrative case management services to the individuals and families in the service area. Help the client/family gain access to, monitor, and coordinate the needed mental health and related services and will assist clients/families to acquire and maintain a quality lifestyle in the community.

This is a community-based position. Employees will be required to travel and meet with assigned clients in the community. Drivers license and reliable vehicle required. Mileage is reimbursed. The dress code is casual and parking is provided at the Champion Commons office when employees are required to come into the office. This is a full-time position, M-F 830a-5p. 



  • Work within the context of the interdisciplinary treatment team and/or as a member of an identified program/module and as such is expected to attend staffing, consultations and case conferences on assigned consumers. In some cases the treatment team may consist of the casemanager and the physician, meaning the casemanager is required to be able to work autonomously, but in a manner consistent with the consumer's treatment plan.
  • Assist consumers to access and to coordinate appropriate mental health and related services.
  • Through regular contact with consumers and provider, monitors consumer's participation and satisfaction in all services used by consumers on their caseload, and determine if the individual is progressing and if specific services continue to be needed and are appropriate.
  • Function autonomously and utilize appropriate judgment in the analysis and solving of sophisticated problems.
  • Able to comprehensively assess the holistic needs of the consumer and to develop plans and goals needed to facilitate independent functioning and to decrease dependency.
  • 50% of the case manager's time will be engaged in billable, consumer-oriented activity.
  • Assist consumers to obtain and maintain culturally appropriate basic living needs and skills such as: housing, food, medical care, recreation, education and employment, through referral and assertive follow-up, advocacy and problem resolution.
  • Attend and may provide agency and state training as appropriate or as required.
  • Plan and goal are to indicate consumer self-determination and to be based on the consumer's strengths, needs, interests and cultural preferences.
  • Facilitate or co-lead small groups of consumers/or significant others to increase understanding of the consumers issues or to improve coping skills and performance of activities of daily living.
  • Provide case management services to a caseload of seriously and persistently mentally ill consumer/patients. Caseload size will be determined by allowable provisions specified in the Pennsylvania Bulleting.
  • Document and complete assessments, service plans, progress reports, case correspondence, service logs and other required monitoring and reporting documentation as appropriate and on a timely basis.
  • Maintain regular contact with consumers during inpatient hospitalizations. Offer ongoing support to the consumer and consultation to the treatment team. Seek to be involved in discharge planning within parameters described in the Pennsylvania Bulleting.
  • Identify basic medications and side effects and to supervise the consumer in correctly filling his/her pill box and perform pill counts. Identify common adverse reactions to medication and report to the physician.
  • Able to participate in casemanagement intake process in initial assessment of newly referred consumers.
  • Provides advocacy for consumers, including participation in 302 and other involuntary commitment proceedings, guardianship and custody proceedings.
  • Assume the formal role of mentor to newly hired or junior staff. Also able to serve as a resource, provided consultation or training to peers, Institute colleagues or other community providers.



  • Bachelors Degree in Social Work, Psychology or Counseling required. Bachelors in other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
  • 5 years of mental health direct care experience OR a registered nurse with 3 years mental health experience.
  • Experience must relate directly to the special population to be served or the unique skill to be performed.
  • May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. Transportation of medication is limited from one department to another.

Licensure, Certifications, and Clearances:
CCM training is required within 30 days of hire and annually thereafter

  • Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC)
  • Driver's License
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct