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   Current UPMC employees must apply in HR Direct

Systems Analyst (Scrum Master) - Intermediate

  • Job ID: 702706942
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: HPLAN Consumer Tech
  • Location: 339 Sixth Avenue, Pittsburgh PA 15222
  • Union Position: No
  • Salary Range: $30.99 to $47.10 / hour

Description

UPMC is looking to hire an Intermediate Systems Analyst to support the Health Plan's Consumer Technology Team. This opportunity will assume the role of Scrum Master to primarily support MyHealth OnLine and possibly other exciting opportunities within the team.
 
Under the general direction of the management team and senior staff, the Systems Analyst - Intermediate provides experienced analytical services, working directly with our business teams to define requirements, develop and maintain backlogs and deliver cutting-edge technology for our UPMC members and customers.

Responsibilities:
  • Second and Third Level Support (Including Maintenance Activities) - Independently triage and resolve level 1 and level 2 support issues. Escalate level 3 support issues accordingly.
  • SDLC (System Development Life Cycle) - Have an intermediate understanding of the application development life cycle. Ability to apply those principles to day to day work
  • Collaborates with the team to understand opportunities for continuous improvement and identify/implement process modifications to gain efficiencies
  • Supports change and release management functions to ensure successful software implementations
  • Application Upgrades and Implementation - Review and validate the functionality of application upgrades and implementations. Report back on any problems. Identify new functionality and/or hardware requirements as assigned. Ability to create test plans.
  • Vendor Relationships - Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members as necessary. Assist with issue escalation where applicable.
  • End-User Training - Create and review existing training documentation. Facilitate high-level user training sessions independently.
  • Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects.
  • System Integration - Complete assigned tasks related to system integration. Validate testing. Ability to modify existing test plans.
  • Project Management - Create and contributes to project tasks and milestones. Update all project management and time tracking tools accordingly. Ability to take full ownership of a project.
  • Data Quality - Maintain data quality at all times.
  • Report Writing/Analysis - Write, analyze and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests.
  • Process Improvement - Create and update processes. Ability to contribute to process improvement efforts.
  • Documentation - Complete documentation/flow charting of system builds and maintain team's existing documentation independently. Responsible for validating current documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
  • Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
  • Data Confidentiality/Security - Maintain confidentiality of sensitive information at all times.
  • Self-Development - Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.

Qualifications

  • Typically has 2+ years experience with modern technology and application support through education or practical experience.
  • Typically has 2+ years of experience in IT/Business process improvement and workflow analysis
  • Experience in a variety of Software Development Lifecycle (SDLC) methodologies, including Agile, Scrum, and Waterfall is preferred.
  • Knowledge of DevOps methodology and practices including Continuous Integration/Continuous Delivery is preferred.
  • Experience with data analysis, SQL queries, advanced Excel functions, and/or PowerBI a plus.
  • Highly driven and self-motivated to meet expectations.
  • Possesses the ability to learn technical environments and applications quickly and keep up to date on industry standards and best practices with new technologies and methodologies
  • Ability to work independently and in a team-based environment.
  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
This position is currently remote with the chance of a shared workspace within the Pittsburgh area to become available in the near future

Licensure, Certifications, and Clearances:
  • Certified ScrumMaster (CSM) preferred
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as Women in Information Technology (WIT) and PRIDE Health, that support the implementation of our diversity strategy

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct