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   Current UPMC employees must apply in HR Direct

Central Scheduler

  • Job ID: 665953270
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Pinnacle Health Cardiovascular Institute
  • Department: Wormleysburg Phys Office
  • Location: 1000 North Front Street, Wormleysburg PA 17043
  • Union Position: No
  • Salary Range: $15.42 to $23.67 / hour

Description

Purpose:
Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks.

Responsibilities:

  • Notifies patients of appointments and informs them of the necessary information including insurance cards and co-pays for their scheduled appointment.
  • Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patient's needs.
  • Assists with contacting and rescheduling patients when providers' schedules change.
  • Actively practice behaviors associated with Service Excellence expectations. Smile at and greet everyone enthusiastically, treat everyone with respect, dignity, and C.A.R.E.2. Be an ambassador for UPMC. Provide the best C.A.R.E.2 for our patients no matter what. Know and follow all organizational/departmental policies/procedures. Assume responsibility for personal development and education. Incorporate leading/evidence-based practice in quality/safety into everyday work. Commit to high-quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors, or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involving patient safety. Speak up with other service partners to ensure high quality and safety. Report serious events/incidents per policy.
  • Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies
  • Directs phone calls to the proper destination or takes messages as needed.
  • Create, maintain, and enter information into databases.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.

 

Qualifications

  • High school diploma or equivalent required.
  • Two years of experience working in a physician's office or medical field required.  Associates degree required in lieu of experience.
  • Experience in a telephone communication center preferred.


Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
 

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct