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Patient Care Technician - General Adult/Behavioral Health ICU (GABHICU) Unit


Millions of Americans face the reality of living with a mental illness. This is nearly one in five adults. Are you searching for the opportunity to make an impact on these individuals? Are you passionate about dispelling widespread stigma and misunderstanding associated with mental health?

For more than 70 years, UPMC Western Psychiatric Hospital has been a national leader in the treatment of mental health and addictive disorders throughout the lifespan. In conjunction with the Department of Psychiatry of the University of Pittsburgh School of Medicine, we continue to strive to be one of the nation’s foremost academic- based psychiatric care facilities and remain dedicated to providing professionals with state-of-the-art training and assistance. UPMC Western Psychiatric Hospital is seeking a dedicated full time Patient Care Technician to help support the General Adult/Behavioral Health ICU unit for its Oakland location. This position will work rotating shifts (including night shift), including holidays and weekends. This position will work rotating shifts (including night shift), including holidays and weekends.

The Behavioral Health ICU is a 7-bed unit designed treat patients in a severely acute phase of psychiatric illnesses that
have a strong evidence base supporting responsiveness to acute pharmacotherapy.
The General Adult Unit is a 24-bed inpatient behavioral unit, which provides care to individuals in acute crisis with a range
of diagnoses, including, but not limited to: Bipolar Disorder, Major Depression, psychotic disorders, anxiety disorders and
comorbid personality disorders.

A Patient Care Technician provides routine patient care and supports the department services in accordance with established policies and procedures, and as may be directed by the nurse or physician to assure that the highest degree of quality patient care can be maintained at all times. Must routinely perform the UPMC nursing core nursing assistant responsibilities (blood glucose, weights, vital signs, I&O, specimen collections and Foley care) AND at least 4 of the following hospital identified tasks: phlebotomy, 12 lead EKG, simple dressing, Foley catheter removal, point of care testing, bladder scan, straight catheter, or IV catheter removal.


- Provides patient care including assisting with patient procedures and activities of daily living.

- Assists with physical, respiratory and cardiopulmonary therapies.

- Provides feedback to the RN regarding patient care and reports changes in patient status.

- Performs the UPMC nursing core nursing assistant responsibilities (blood glucose, weights, vital signs, I&O, specimen collections and Foley care) AND at least four of the following BU identified tasks: phlebotomy, 12 lead EKG, simple dressing, Foley catheter removal, point of care testing, bladder scan, straight catheter, or IV catheter removal.

- Assures equipment malfunctions are reported to the appropriate department.

- Establishes appropriate and effective communication with other departments.

- Establishes professional and respectful interpersonal relationships.

- Contributes to the universal unit activities including, but not limited to, responding to call lights and telephones, passing meal trays and transporting patients.

- Constructively receives feedback and direction.

- Identifies and communicates learning needs to the unit director.

- Takes action to improve knowledge, skills and performance.

- Requests assistance in planning and prioritizing activities as needed.

- Participates in self-review as requested by the unit director.

- Provides instruction to patients and their families under the direction of the RN.

- May apply, monitor and remove patient restraints as per physician or hospital protocol.

- Demonstrates the ability to communicate clearly and effectively with all members of the health care team.

- Demonstrate understanding of cultural diversity, horizontal violence and impairment in the health professions.

- Cares for patients and self by supporting safety in the workplace.

- Develops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation and commitment to patients and colleagues.

- Strictly adheres to all policies and procedures relative to patient care and hospital related information.

- Complies with safety policies and procedures including standard precautions.

- Suggests and supports changes within the department.

- Assumes responsibility for assignment and views problems as challenges.

- Demonstrates awareness of behavior on the efficient functioning of the department.

- Supports department based projects and quality initiatives.

- Documents in the medical record according to established procedures.

- Performs assigned work in a timely and productive manner.

- Completes department clerical functions as needed


High school diploma or equivalent.

If no previous hospital or pre-hospital training, successful completion of UPMC patient care technician class OR successful completion of EIC training program OR successful completion of first year of clinical work in a nursing program. Successful completion of basic information system training. Microcomputer experience preferred. Ability to effectively communicate both orally and in writing. Emergency Medical Technician (EMT) or Paramedic or currently enrolled in an EMT or Paramedic program preferred.

The incumbent must be physically capable of providing direct total physical care to unpredictable, potentially violent mentally ill patients as necessary, including lifting, supporting, running towards or away from areas where problems are occurring and pushing and pulling equipment such as wheelchairs, stretchers and beds.

May in the course of their job duties be in rooms where medications are stored. No contact with medications is allowed. In the course of duties may be asked to distribute medications to the nurse at the bedside. Access to medications is limited to the distribution of the medication to the nurse.

Licensure, Certifications, and Clearances:

CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

- Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) OR Comprehensive Crisis Management (CCMC)

- Cardiopulmonary Resuscitation (CPR)

- Comprehensive Crisis Management (CCMC)

- Act 31 Child Abuse Reporting with renewal

- Act 33 with renewal

- Act 34 with renewal

- Act 73 FBI Clearance with renewal 

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct