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   Current UPMC employees must apply in HR Direct

Medication Support Assistant

  • Job ID: 734181880
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Varied
  • Shift: Day Job
  • Facility: Pinnacle Health Support Services
  • Department: Ambulatory Med Mgmt
  • Location: 3 Walnut Street, Lemoyne PA 17043
  • Union Position: No
  • Salary Range: $15.42 to $23.67 / hour


Is an essential member of the health care team who performs a variety of duties involving the medication needs of the patients. Recognizes the importance of interpersonal skills in the delivery of service to internal and external customers. As a team member, participates in planning, implementing, and evaluating prescription needs for patients under the supervision and direction of the providers.



  • Other duties as assigned by the providers or management team
  • Must maintain a professional attitude and demeanor and communicate effectively with all members of the patient care team. Must be able to demonstrate optimism, enthusiasm, and willingness to work constructively with other health care team members, reflecting concern for the well-being of patients, families, and employees.
  • Assists patients with registration for RX assistance programs
  • Handles inventory of the discount prescription vouchers
  • Gather information and complete
  •  Diabetic supply forms Prior authorization requests Appeals
  • Contact patients to Gather medication information
  • Determine the patient's primary or secondary pharmacy
  • Schedule future appointments Inform prescription is ready for pick up at the office
  • Answer phone calls from pharmacies with questions regarding o Prescriptionso Interactions Drug therapy
  • Complete prescription refills received by Fax Electronic means Voicemail



  • LPN, graduate from an accredited program for Medical Assistants or experience as a Pharmacy Technician.
  • Must have a minimum of three years experience in Customer Service.
  • Primary care experience preferred.
  • Knowledge of medical practice and care to assist in giving patient care. Knowledge of medication brand vs generic names, common dosing, medication indications, and monitoring.
  • Ability to comfortably and effectively communicate with patients via phone.
  • Skill to follow and complete a medication refill request based on protocol.
  • Ability to gather relevant information to process medication-related forms and requests.
  • Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
  • Ability to react calmly and effectively in emergencies.
  • Ability to interpret, adapt and apply guidelines and procedures.
  • Ability to communicate clearly.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct